Hollyland TechnologyReviews of store.hollyland.com

DO NOT BUY IF YOU HAVE AN iPAD — USB-C RECEIVER DOES NOT WORK I purchased this Hollyland microphone system specifically to use with my iPad, and unfortunately the USB-C receiver does not work properly with it. The microphones themselves are NOT the problem. They work perfectly with my iPhone when I use the Lightning receiver. The issue is specifically the USB-C receiver with an iPad. I tested it on my own iPad and then on my husband’s iPad to make sure the problem was not just my device. The exact same issue happened on both iPads. I contacted Hollyland support and went through extensive troubleshooting. At first they suggested that maybe the microphones were muted, which they were not. They eventually sent another USB-C receiver and told me it had been tested and was working properly. When I specifically asked whether they had actually tested it on an iPad, they admitted that they did NOT have an iPad available to test it. Instead, they tested it on a MacBook Pro, a Windows 11 laptop, and an iPhone 16. That does not address the problem, because my issue is specifically with iPad compatibility. What makes this even more frustrating is that after all of this, they simply closed the case even though the iPad issue was never actually tested or resolved. I also previously had this microphone in my TikTok Shop, but I removed it because I do not feel comfortable recommending a product as iPad-compatible when I personally tested it on two different iPads and it did not work. DO NOT BUY THIS IF YOU PLAN TO USE IT WITH AN iPAD. The company needs to properly test this receiver with actual iPads and clearly inform customers about compatibility problems before selling it as compatible.

I had a complicated experience with my LARK M2 after one of the transmitters developed an issue. The replacement process ended up taking several weeks and involved a lot of troubleshooting, multiple videos and tests, delivery issues, and eventually receiving a black replacement transmitter even though my original kit was Ivory White. That said, I want to specifically recognise Callie from customer support. She stayed in contact with me, followed up on my case, involved the technical team, and ultimately helped me reach a solution. Once the replacement transmitter was successfully paired and tested, she also listened to my concerns about receiving a different colour and contacted her supervisors to arrange a 20% partial refund. She also confirmed in writing that the replacement transmitter remains fully covered under my original warranty, which was very important to me. The overall process was much more stressful and time-consuming than it should have been, so I can’t say the experience was perfect. However, I genuinely appreciate Callie’s assistance and the effort she made to resolve the situation fairly in the end. Thank you, Callie, for your help and patience. 🤍

In July 2026, I ordered the LARK M2 Combo Version from the European Hollyland website. I decided to order the full Combo package, but I was a little confused about what was actually included in the box, so I contacted customer support. They replied to my email very quickly and provided a detailed explanation, screenshots, photos of the package contents, and all the information I needed. They also answered my follow-up questions and gave me a thorough consultation, which I really appreciated. My order arrived in Sofia, Bulgaria, in less than a week, which exceeded my expectations. Overall, I am very satisfied with the experience. The customer service, communication, delivery speed, and genuine care for the customer were all excellent. Thank you very much! The product arrived well packaged and in perfect condition. Everything included in the package matched the description on the website.

Ottimi prodotti, ne ho tre diversi, e un servizio clienti al di sopra di ogni possibile aspettativa!

I feel guilty in being so late in giving this wonderful review to Hollyland Technology. I love the product that I purchased and have actually had no trouble with it at all. Therefore I can't yet comment on customer service but everything arrived on time and intact and I would definitely recommend Hollyland Technology for anyone else. I know I will be using them again.

They went above and beyond when I lost a part. Very impressed. Never really had a company do that before.

Excelente atendimento após a compra. Resposta rápida e profissional. A Callie foi muito atenciosa e profissional.

We ordered an A1 windscreen for an M1 microphone, and of course; it didn't fit. I give the representative 5 stars, because she was very helpful in providing options to correct our mistake. The overall 4 star rating is due to the exorbitant shipping charges, which; in our case was nearly equal to the cost of the item! I love the product, but next time will order thru Amazon.