HibyReviews of store.hiby.com

Really bad customer service and technical support. Crappy product that does not work as advertised. Very pricey for a subpar product. Will not buy again and will not recommend. No technical support and they will not give you a refund. You have to pay for the shipping that will cost at least a quarter of the product price.

Kauf einmal und du kaufst bestimmt noch einmal. Zunächst geiler klang sehr gute Qualität dachtest du nach 3 Monaten einfach kopfhörer Verbindungen lose. HiBy kontaktiert da soll ich das auf eigene Faust nach China schicken. Klar! Also selbst versucht bin kein elektriker, aber die verbindungen kabel alles ist so billig gemacht. Es hat sich einfach gelöst das teil hätte man nur professionell oder vernünftig löten müssen. Nie wieder wirklich kein Support vorhanden. Finger weg.

Bought an usb-C to coaxial cable. Didn't work. helpdesk answered that it didn't work with an macbook pro M1 and that they couldn't make cables that worked with s o many different devices. Didn't mention that on the site. Couldn't be returned. No return policy or cooling down period for sale.

ZERO STARS. I bought the HiBy R3 II. It is literally the buggiest electronic device I have ever purchased. The HiBy team is…awful. They have one person answering email and though I had all the bugs to list, she said it was too technical and she would not pass me to anyone in tech support because they probably don’t have one. Main complaints; it reboots when it wants, freezes when it wants, if you walk on carpet then touch it, music stops and you have to reboot, I’ve even had it do this in my pocket many, many times. It has something to do with static. Many, many more issues but apparently we live in a world whereafter you have my money you don’t actually have to sell a complete, functional product. I would not buy anything from them. They’re crooks.

Unos impresentables, compro una funda para un Hiby R6 III y recibo otra funda que no se parece a la que compré. Reclamo a PayPal y la solución que me ofrecen es que devuelva la funda por mi cuenta, envío que de españa a china es de unos 25€. Una vergüenza de empresa que estafa al cliente. He puesto en venta mi reproductor. NUNCA MAS HIBY

Pésimo servicio al cliente, no avisa de posibles cargos adicionales de aduanas, no envían factura a no ser que se solicite por escrito vía email. Hace más de un mes que compre y aun no recibo el reproductor y antes tienen el descaro de decir que solucione el problema con aduana que ellos no se hacen responsables ni hacen reembolsos, no recomiendo a nadie comprar en este sitio.

I bought a Hiby R6 several years ago. It didn't work properly when I recieved it. After several weeks of discussions with the company in China they agreed to replace the R6 if I sent the old one back to them. I couldn't do this at the time due to restrictions on postal items from my, then, location. After several more weeks they finally agreed to send me a new R6. The R6 worked for less that 12 months before it started to 'slow down'. Hiby informed me that the original warranty had expired. I have recently looked at the R6 and it appears to have 'expanded' - the front and back panels no longer attach to the steel frame of the device. I am writing this article as I have noticed that Hiby have updated the R6 and I would like to let people know my experience. I am not looking for anything from Hiby - I have long given up on the device and the company. My advice to anyone who is thinking of buying a Hiby is - don't. It may be better to buy a decent phone and listen to music through that, or if you are looking to buy a DAP, maybe try Astell&Kern - I have found their players to be excellent.