store.fifa.comReviews of store.fifa.com

I bought a shirt on their website and tried to cancel it within less than 1h. I was told via support chat that it is not possible to cancel it, which doesn't make any sense. When trying to push a bit more to understand why I cannot cancel it, the customer agent takes extremely long pauses between each answer, but will end the session if you take more than 5 minutes to reply. Tried entering the chat support twice and got assigned to the same support agent, which, after a while, simply stopped replying to me altogether. I am now sitting here on their support chat, with an active agent, waiting for over 30 minutes since her last response. Unbelievable.

Was told that I could amend or cancel an order within 24 hours, and tried to change an order size within 12 hours of ordering. Was told by a rude lady on the phone that I can't amend, only cancel, which she did without even waiting for my response and then hung up on me. Phone call lasted all of 2 minutes, and I probably got less than 8 words in from being interrupted a ton. I decided to contact their online support chat for a follow-up, and the lady on there was equally as dismissive and cruel. I'm waiting 24-48 hours now for the decision on my cancelation/refund, and the ticket has been supposedly escalated... will report back, but felt compelled to write something somewhere because that was already all-around the worst customer service I have ever experienced in my life. Update: Exactly 48 hours and I was finally notified that I would get a full refund. Won't retract this review though because this was still the worst customer service related experience ever...

Never, ever buy from this store. Hidden costs everywhere, then the product never arrives. This is an awful service. I originally thought it would be more trustworthy than China - but all they want to do is take your money for the product, you pay for shipping, then tell you customs needs an additional €80 or your product won't be released - then they label it as abandoned.

Anstatt XL shirt wird S geliefert. Vorab zig phishing verdächtige Mails von angeblichen FEDEX und Zollabwicklung. ABSOLUTE KATASTROPH NIE WIEDER

I ordered a shirt, too small, so I returned it as the policy is to return the item then reorder. I paid the postage to return the item, have proof of delivery and have had communications with a customer service representative, Augustin for over 6 weeks with no resolution. THIS IS BAD CUSTOMER SERVICE - GO ELSEWEAR FOR YOUR FIFA CLOTHING.

For Christmas I purchased World Cup T Shirt for £40 plus £19.48 Shipping (inc 9.88 taxes). I have received an invoice from Fedex for £105. The store contact said I should have been aware. Fifa Official Site should be above reproach ….fuming. I have emailed all the consumer programs

Was not informed that the product received would be shipped internationally nor that I would be responsible for said cost. When I spoke with customer service I was over-talked and informed that their customs policy, bearing in mind that there was nothing on the product to suggest that it wasn’t produced in the US, was under frequently asked questions. How obscure!

I never received my order LS937271482CH and FIFA store customer support has yet to refund me. Their repeated response is “we are still waiting on a response from our corresponding department”. I placed the order in early December. FIFA sent an email that the order shipped on 12/16. ASENDIA tracking shows the order was shipped/created on 12/13. That was the last update. It is now 2/9 and over this time I have contacted the FIFA store three times requesting an update and demanding a refund. I receive the same response “waiting on a response from our corresponding department”. It has been enough time. I never received my order and I want and deserve my money back. I am extremely frustrated. Update. As of 2/23, I finally received a refund.