store.fifa.comReviews of store.fifa.com

Buyer beware-I ordered two shirts nearly 10 weeks ago. About one month ago, the FIFA store refunded the price for one shirt. They sent a UPS tracking number for the other. UPS is still waiting to receive the item from FIFA store 5 weeks later. Their support team has poor response to my emails. They emailed me a generic Word generated “affidavit” document asking for my signature that I truly had not received my shirt. I sent them a copy of the UPS order showing the tracking number and status of pending receipt of the item. Still no response from FIFA support. Poor service so BEWARE

Paid $27 for shipping on my order of one item over 1 month ago and the item still hasn’t shipped. After 2 weeks I reached out to their support and was informed my order would ship after the World Cup final. Still hasn’t shipped and support has been unresponsive. I ordered a replica ticket like it’s a piece of paper how much time do they need to print it. From now on I’m only buying fake fifa merch. DH Gate and AliExpress ship faster than fifa.

Would give negative starts if i could Staff are unresponsive, ignore instructions, do what they want and then just ignore you Avoid at all costs

Order merchandise which I received in June. Mascot trophy arrived broken, and I emailed enclosing photos. I'd to chase up, they gave me option of replacement or refund to which I replied to replace.... That was 2 weeks ago. Currently sitting with broken merchandise costing just over £100, and a customs charge ! Quick to waiver football rules; during tournaments and charge a fortune for tickets, but their customer service leaves a lot to be desired!

Buyer beware!!! DO NOT buy Merch with them! I bought a $$$ LA host jersey from them, and when I received it, it was the size of a tent. I tried to return it -- and did -- but they claim I never used the label to send it back (I did use their label) and that it is "too late" to get a refund. I made the refund inquiry the same day I received the shirt. They basically stole $400 from me to fatten their coffers -- NEVER AGAIN! I planned to attend the 2030 World Cup, but due to the principle of how they have handled this, I do not want to give these thieves another dime!!!

If there’s a zero score, this is what they deserve to get. I bought the Host t shirt, a jersey and a USA scarf. Shipment took too long and when it arrived, I’m missing the scarf. Called them more than 20x but no answer. Emailed them lots of times and responses were escalated to the supervisor but no resolution to the issue. Asked them for refund but no answer! Don’t waste your hard earned money on this trashy FIFA store!

Worst customer service ever. The store hasn’t shipped my item for 1,5 months and doesn’t reply to my emails. Tried to cancel the order but still haven’t received a refund yet. It’s a scam. Don’t buy there you will never see your money again.

Placed me order on June 17th with next day delivery. Now it’s July 13th and the order is still being processed. Sent several emails (nobody ever picked up the phone) and got the same delayed response. False advertising!