Store BillieeilishReviews of store.billieeilish.com

I ordered an item from Billie Ellish at the end of May. I still haven't received it. I was never notified that the item was shipped. I recently contacted their customer service & was told the item was shipped & was given a tracking number. The tracking number is invalid. I was also advised that customer service needed to be contacted within 60 days of the order. I guess I just lost $20. Poor customer service.

I wish I could put 0 stars honestly, we ordered merch in may 2020 and it's September 25...horrible service, no one will help, and I can't find the website...what a disappointment if I could sue I would.... What a scam... No one should fall for this.

This store is a scam. Don’t order as you will not see the merchandise nor your money again.

Ordered on May 10...a T-shirt and face mask. Just received order today. T-shirt only, face mask missing. Trying to get a personalized response from customer service is a joke! Standard pasted replies only. Your order has shipped blah blah. Here’s the tracking number blah blah. The items are expensive enough that you should be able to get a response and the there should definitely be a number to call to address the issues...red flag that there’s no customer service number!!

I ordered my product in January, it’s now the end of June and the products been lost several times, with no response to my emails about a refund. If I could give zero stars, I would. I would not recommend purchasing from this store, very disappointed.

Ordered a tshirt for my daughter 3 weeks ago not heard anything from them I've emailed them to ask if it's on its way and got one back saying email blocked not sure if Ime 30 quid out of pocket or if its even on its way not happy👎

If I could give zero stars I would. I ordered a sweatshirt on April 5, 2020 It has been nothing more than run a rounds and lies. The money was immediately taken from my account. I am suing based on principles at this point. Horrible customer service. This is a fraud, scam, or whatever you wanna call it. DON'T ORDER NOR TRUST THIS COMPANY!!!!

Ik heb voor mn dochter in Maart een “Beanie” besteld en meteen betaald(35€) Het is vandaag 16juni en heb het nog steeds niet binnen. Ik heb al zeker 15 mailtjes gestuurd met de vraag waar het blijft maar ik krijg maar géén antwoord😡 Ik ben nu best wel radeloos en mijn dochter is heel verdrietig. Wat kan ik hier aan doen ? Ik kan nergens iets vinden zodat ik contact kan opnemen behalve de mail die niet beantwoord word. Echt mega slecht dit en ook de laatste keer dat we hier iets besteld hebben😡