Store BillieeilishReviews of store.billieeilish.com

I bought products on 23 november and u till now they didn't ship it yet! I keep receing automatic messages... Really bad attendance They offer produtcts but they don't send it. I am just waiti g because it is a gift for a teenager otherwise i would cancel it. Never more i buy in this store!!!

Paid for courier delivery, took a week to create a label. Another week passed without anything happening and customer service no longer replies to emails. A big scam.

Hugh scam. My story is similar to many others: Placed order in October. Followed up a month later and told (via email) there were delays in getting the product. Now it's December and still no word. They took my money right away. So frustrating. Lengthy delays in responses to email & no phone number to call. This appears to be one large scam operation.

Deserves 0 stars. Ordered in September, today is 12/12... nothing. Took my money, sent me a tracking number with fedex, but never actually sent my item to FedEx. Only created a label, now the tracking number isn’t valid. I’ve emailed countless times, only to receive an auto reply. Can’t find any other contact info. I just want a refund. Single mom here that tried to get a head start on Christmas gifts. SCAM STORE.

This store isn’t Billie Eilish’s legitimate store. I compared my email I received to my older sisters email who purchased me a shirt from the live stream store, and the colouring and the logos done were different. Plus the View Your Order showed that the shop had since been taken down. Please don’t purchase from this store, it’s a scam store. If you’ve purchased with PayPal you are able to request a refund up to 180 days after the initial purchase.

Awful. Ordered t-shirt 02/09, delayed to 02/10, further delayed until 30/10, mailed 05/11, will arrive next 3-14 days, then another email on 19/11 - stock now arriving 04/12!!! They will have had our money for 3 months and no sign of anything... Don't bother

Should be removed as an online store. Tried to buy merch 5 times after buying virtual concert ticket. They have all credit card info but said there was a problem with the order. So they have my info. No merch able to be ordered. Contacted card companies so if I’m charged for nothing they know who to go after. Very sad and not what should be expected from a top class artist.

I ordered just the white beanie a while back, and was charged twice. The customer service crew (sam) got back to me instantly, so I assumed it was legit and I was going to recieve help and get my money back for the second charge, WRONG. They play games with you and send your email back to you as if they havent recieved it, or msgs like we are looking into the matter but never get back to you.. now because I complained im recieving weird automated emails. I asked for a full refund and nothing back in 2 weeks. You will not see your money or merchandise. THIS IS BULL AND A HUGE SCAM.