Store BillieeilishReviews of store.billieeilish.com

This site is a joke. I ordered in November for my daughter, for Christmas. They said all items will ship 12/1/23. No problem, I'll still have them before Christmas I thought. But they never shipped. It is currently December 23rd and my daughters things still aren't here. I messaged them multiple times and just got the typical, "we're sorry we're backed up." Don't make a promise of a ship date then.

If I could rate a zero I would. I ordered from both the US and UK sites on the 14/11 and 23/11 with dispatch stated for the 1/12 and 15/12. Neither orders were dispatched. I reached out to customer care, with Universal who oversee UK store, not responding to any of my emails but then sending a ready for shipping email on the 20/12. Tracking states neither have been dispatched even though they are Santa gifts with very little options to source such merchandise elsewhere. Very poor and misleading service which will be devastating for a child who is obsessed with Billie.

Total shambles. I’m waiting on 3 pre-ordered items and I’ve not received any of them. There have been no updates from the store and customer service is a total joke. They must be making a small fortune by taking and holding everyone’s cash!

This has to be a scam site, nothing gets despatched, IF they respond to emails you get a generic reply.

Is it possible to not give a star at all? So basically I pre-ordered a Billie Eilish Vinyl that didn't arrive or even sent, I asked to cancel, and they told me that they were going to refund me in 3-5 weeks, it passed almost 2 months after that!!!

Haven’t received my order I placed in July. Getting no response from the customer service team. I never write reviews but this site is awful so disappointing

I'd give this shop zero stars if I could and that's me being generous. Ordered what was supposed to be a good quality tour hoodie for myself for Christmas- the new tour hoodie they got, black with neon green printing. It was around early December, spent a good 120 dollars on it and I finally got it around early January. What I ended up getting in the mail that day was literal garbage, the material is awful- I have rags I use to clean my kitchen, rags I've had for YEARS that feel softer than whatever that thing was that ya'll sent. I have 60 dollar hoodies I've bought at Zumiez and Vans that are well, worth the money. I've bought hoodies that are worth 90 dollars before, made of Sheepskin on the inside and real embroided text- that's worth 90 dollars. And that Billie Eilish hoodie I was given? That cheap ass material it's made up of? That's not even worth 10 dollars. I've bought stuff at the Flea Markets made better than this. Length was also wrong, I ordered a hoodie- not a crop hoodie, there's absolutely no reason the waistband shouldn't be going below my belly button. The printing was faded, you couldn't even read some of the text. And don't even get me started on the returning process. Their site states that “the refund process will begin once the item is returned back to the warehouse”, making me understand that it'd be automatic once the item was under their possession- nowhere on the site, on the messages those 10 different customer representitives I spoke to sent did it say or did they say that I had to reach out to them in order to get my money back. My returned package was sitting there in their warehouse for almost a week and I wasn't being issued a refund, didn't hear back one peep telling me “Hey, your package made it back! Shopt us a message so we can resume the return process”. I had to take the time out of my busy day and reach out to them in order to begin the process. Ya'll need to be more clear on there, your information is very misleading- I suggest you change it asap. I can't imagine the amount of customers that never got their refund back after they shipped back their item to you guys- thinking that they got their refund for not reaching out. Earlier this year, I had also bought my girlfriend Eilish 2, the perfume. Also had to spend a pretty penny on it. And yup, you guessed it! That wasn't worth the money either. My girlfriend said it doesn't smell good on it's own and it really doesn't, she has to literally mix it with other scents and perfumes to get a somewhat pleasant smell from it. If you want stupidly overpriced low quality items worth pennies, shop billieeilish.com. That's the last time I'm ever shopping there. I recommend Marble Soda, Never Conent for good quality hoodies for the same price. Now that's a real hoodie. Never shopping here again.

Shocking! Ordered a Hoodie for my girlfriend for Christmas. It’s absolute garbage. The printing is shocking. Bits of colour missing and horrible material. You could pay £10 at primark and get a better jumper. Avoid these like the plague. Wish I read the reviews before buying this crap.