StockCharts.com Reviews | Read Customer Reviews of stockcharts.com

StockCharts.com Reviews | Read Customer Reviews of stockcharts.com

StockCharts.com reviews

758 approved reviews, newest moderated first

jack
Jan 5, 2026
terrible CUSTOMER SERVICE
terrible CUSTOMER SERVICE no response when requesting data and they are consistent in refusing to answering questions01
Response from StockCharts.comFeb 27, 2026
We are very sorry that you have experienced less than satisfactory customer service. After reviewing our service request logs, I do see a number of emails from you over the past 6 months that have been answered and resolved successfully. It appears that some may not have been answered due to a lack of detail or non-response on your end after an initial contact. Please be sure to provide full details on any request or issue you are experiencing so that we can provide the best possible service to you.
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Jay V.
Nov 29, 2025
Tried to sign up for free trial but…
Tried to sign up for free trial but there was no confirmation or anything like that, it look like registration didnt happen. also no email was sent to me with login details. no email was sent for trial start confirmation... no email was sent for payment notification also but was billed.. support was near zero.
Response from StockCharts.comJun 16, 2026
This is not the experience we want anyone to have. Please reach out to us at [email protected] so we can learn more about what happened.
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M.C.
Nov 25, 2025
great for technical analysis and good customer service
i've been using this tool for 3 years for technical analysis of usa stocks. as both day trader and swing trader, the quality and speed of their technical graphs is great and the website is easy to use. i've just renewed my subscription for another year. good value for money. the customer service is fast usually reply within 2-3 h.
Response from StockCharts.comJun 22, 2026
We’re thrilled to hear you’ve been using StockCharts for 3 years and find the quality, speed, and ease of use valuable for both day and swing trading. This is exactly why we do what we do. Thanks for being a subscriber.
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KOOMAR
Oct 8, 2025
CUSTOMER SERVICE does NOT exist
I am 10 years customer - they don't care of customer service. Would STRONGLY advice new folks, to start at other vendors. I will start looking to move on. Feedback given is not cared at all. Example : They want me to delete alerts on stock price manually each one of them. I have almost 200 alerts which have been triggered and waiting on me to delete. Who does this kind of software ?????
Response from StockCharts.comJun 16, 2026
Your concern about managing and deleting a large number of alerts manually is something we take seriously. We would like to learn more about your custom support experience and the challenges you're facing so we can better assist. Please reach out to us at [email protected].
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Mi K.
Sep 30, 2025
What a Crappy site
What a Crappy site. So Many AD's Laggy experience. Go to Tradingview.com - you be much happier
Response from StockCharts.comJun 16, 2026
Your concern about ads and overall site performance is something we take seriously. Our free service does include ads, but we also offer ad-free paid plans. Please reach out to us at [email protected] so we can look into this further with you.
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Denise
Nov 26, 2024
STAY AWAY
If I could rate this company 0 stars I would. This company is all about money. I had a pending charge and contacted customer service to stop the pending charge and I don't use their website. Without hesitation the representative mentioned that they don't offer refunds under any circumstances! Bad company practice and its no wonder why they have a lot of negative reviews. This company gets its money from charging people and never refunding. STAY AWAY!!!!
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Robert H.
Apr 2, 2024
Stay away
Stay away , they charged me for 2 months service. I cancelled during the trial period. They refused to refund my accout. Customer service grade CAPITAL F for FAILURE !!!!!! HORRIBLE !!!! Will report them to the attorney general office and CFPB
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robert S.
Feb 5, 2024
They just will bill you and provide…
They just will bill you and provide zero service,i joined so i could get Larry Williams service , however i could not find there service for him plus i rec'd zero e mails from stock charts.com regarding anything at all, as if i never did any business with them at all !!!! and they will not return any of there phone calls
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