StioReviews of stio.com

Completely unresponsive customer service.

took my money and ran. not legit

I purchased a "Wilcox" fleece vest from Stio which began to pill within the first two months of occasional use. It was highly rated on their website. When Stio advised that pilling was not covered by their warranty, I left an informative, negative review, which never appeared on the website. This explains the absence of any negative reviews.

Extremely slow shipping- 3 weeks for an order. Also, there was a banner offering 25% off for giving them my email. I did but never received the 25% off code.

Stio's customer service is terrible! Absolutely terrible!

Reading reviews I found I am not alone. Service is terrible. Buy from someone who values their customers. Product never showed and cant get anyone to help.

What a terrible customer service experience from what looks like an overpriced garbage company. They obviously bought info and sent out their catalog unsolicited and very much unwanted. If you try to call to get them to stop they won’t answer. They have directions to go to their website to remove yourself but be sure to type everything exactly as they have it even if they have it incorrect…yet to see if that actually stops it but I find it offensive to get these wastes of paper and mailbox space when you have never purchased or heard of them before and then to have to work for the company in order to no longer be harassed by said company.

I ordered and paid for an item on December 13th and have not received the hoodie or an update. I have email three times and still no response. My grandson sent me this company for his Christmas gift. I had it mailed to me since he would be here. Now he is back at school. I had to come up with a last minute gift.