StioReviews of stio.com

Horrible customer service. They list the $464 jacket in the mail and refuse to send a new one, customer service on the phone is too busy and will not answer.

I have ordered 3 pairs of the same shorts over the past 1 1/2 years--really like them. Ordered a fourth pair when they went on sale but they were never delivered. Called and the recorder said they were busy (no option to hold) and to leave a number or go online. I left a number and sent an email and they are conveniently too busy to deal with this problem. (We have received shipments at this house for 30 years and never has anything been stolen.)

This is company is all about environmental window dressing that in reality is just BS. They are total “reducing carbon footprint” hypocrites with horrible customer service and inconsistent sizing issues. My Goretex coat coat went $50 further on sale the day after purchase. I requested help and received non responses until finally I was told they’d honor the sale price ONLY if I returned the whole order to them and then RE-Ordered all items (assuming still available in my sizes.) When I pointed out the ridiculous waste of fossil fuels, and how much better for everyone a store credit would be, I again got NO REPLY. What a way to win over new customers and protect the environment…(sarcasm)NOT AVOID THEM. Much better companies with better products that value customer loyalty out there

My jacket frayed within one month and they won’t do anything other than offer a patch. They also took down my review on their site. Do NOT buy from them.

This needs to be published, as stio.com took it down the same day I posted a 1 star review. If you are evaluating their products, consider the fact that they delete the vast majority of non-5 star reviews. I bought an Ashton Chambray shirt from them about a year ago. I love the fit of the shirt. I take good care of my clothes, and it's common for me to own a shirt for 10+ years. On my Stio shirt, a flaw showed up in the right sleeve that I noticed the other day. I only wear it in an office environment - no hard use. So I submitted a warranty claim. It was denied immediately. The lesson here: Stio charges an exorbitant amount for shirts they do not stand behind. I'm not wasting my time writing this for fun. Buyer beware. There is a long list of other great brands who don't hide behind bad internet customer service and actually stand behind their clothes. I will be buying from them.

Bought a Stio jacket 1year ago wore it twice and then went on a ski trip and the zipper split and will not stay closed. Contacted Stio and because I do not have the receipt or POP over a year later I am out of luck. Was purchased at a shop in PC. Disappointing. Stio will not repair or anything. Love the jacket though. Will consider another brand on my next purchase.

Purchased a Stio Down Jacket that seemed great from Sierra. Within a few days of wearing it in cold winter temps the zipper failed and started splitting from bottom up. The jacket is large enough for my body that a zipper failure does not make sense. Customer service gave me the run around and said that since I bought at Sierra their warranty is invalid. I sent tags, receipts, etc., and then they gave me a code for repair and the name of their repair shops. When I reached out to them they said I pay them for repair and for shipping to and from and then maybe Stio will reimburse. Poor customer service and poor quality zipper on a very expensive jacket makes me say, go a different direction than Stio. A business that does not stand by their warranty.

Cheap China made products that the company won't stand behind.