Ben
Disappointing Experience with Unresponsive Company
I have been a loyal customer for a long time, but my recent experience with this company has been extremely disappointing. I placed an order for a bottle of vitamins, which arrived sealed but empty. When I contacted customer service, they quickly responded and sent a replacement. However, they did not provide any tracking information and did not confirm with me before shipping the replacement since I had already went out of town. As I mentioned in my initial communication to them, I am out of town until late July and will not be able to receive any packages. Despite explaining this, the company ignored my request for a refund and insisted on shipping the replacement immediately. They responded to my concerns with a dismissive and unprofessional attitude, at one point telling me to "stop crying,” which is insane when you’ve paid over $300 for something. In subsequent communications, they confirmed that a refund would not be issued and expected me to wait a month for the replacement(because that’s when I returned). This lack of flexibility and understanding is unacceptable, especially given the circumstances. They offered to send a smaller bottle to my current location, but this was not feasible as I am moving around a lot. Overall, the customer service has been unsatisfactory, and the company's unwillingness to issue a refund is disappointing. I feel disrespected and undervalued as a customer. This experience has made me reconsider ever doing business with them again, which they clearly told me they didn’t care about either. I’m not going to stop filing these complaints until a refund issued and if not then I’ll definitely be filing a chargeback. Ridiculous.




