StepUP Stair Parts Reviews | Read Customer Reviews of stepupstair.com

StepUP Stair Parts Reviews | Read Customer Reviews of stepupstair.com

StepUP Stair Parts reviews

183 approved reviews, newest moderated first

Terri T.
Apr 14, 2022
Excellent workmanship
Excellent workmanship. Very happy with the newel post that I purchased. Came in a timely manner and very reasonably priced. Will definitely use again for stair parts
Response from StepUP Stair PartsApr 15, 2022
Appreciate your stair parts purchase, Terri! We thank you for your thoughtful review. It is valuable to us, but also to those who will choose to purchase with confidence in StepUP Stair. We highly value our customer experience and are excited to know we have met our goal with you. We look forward to serving your stair parts needs in the future.
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Deborah H.
Feb 23, 2022
ONE SATISFIED CUSTOMER!!!
I was looking to have a "wow" factor when I entered the front door of my home. So I had a new stair rail installed. I never imagined how much of a "wow" factor the outcome would render! WOW!!! Thank you so much for the wonderful service you provided and for sending the most thoughtful, professional, and detailed-oriented contractor to get the job done. I am more than happy with the outcome of my staircase. WOW!!!! Deborah
Response from StepUP Stair PartsFeb 24, 2022
Deborah...we thank you for your "WOW" factor review about your overall experience with StepUP Stair! We highly value our customer service with our clientele and are excited to hear your comments. Our goal is to serve each customer with our high level of stair expertise coupled with our premier grade of stair parts.
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Kenneth N.
Feb 23, 2022
Easy ordering.
Easy ordering. Good delivery timing. 1 out of the three ordered was not the item I ordered. Bummer but not BigE!
Response from StepUP Stair PartsFeb 24, 2022
Thank you for the review, Kenneth, about your overall experience with StepUP Stair! We highly value our customer service; we apologize that your order was not correct. We would have made it correct if we would have know. We always strive to correct any issue so we can maintain a track record of 5-star reviews from our customers. If we can assist further on your previous or future orders, please let us know.
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Anna Elisabeth M.
Feb 8, 2022
Exceptional quality, beautiful design
I bought a few examples to try if they could work for my house. What I experienced: Exceptional quality, beautiful design, quick shipping and good packaging. What more could I hope for? I also called about some installation questions and received very helpful answers. I will definitely choose this company for my project.
Response from StepUP Stair PartsFeb 12, 2022
Appreciate your stair parts purchase, Anna! We thank you for your thorough review. It is valuable to us, but also to those who will choose to purchase with confidence in StepUP Stair. We highly value our customer experience and are excited to know we have met our goal with you. We look forward to serving your stair parts needs in the future.
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Victor K.
Jan 24, 2022
The service and products are wonderful!
The service and products are wonderful. The quality of craftsmanship and wood are excellent. Thank you very much. Victor K, MI.
Response from StepUP Stair PartsJan 25, 2022
Thank you for the review, Victor, about your overall experience with StepUP Stair! We highly value our customer service; we appreciate your comments and insights. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
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Sasha M.
Dec 4, 2021
Always a pleasure working with StepUp Stairs and Team
It's always a pleasure working with StepUp Stair, they are knowledgeable, have great customer service, and during the supply chain issues, they still deliver on time with all the materials ordered. I definitely recommend StepUp Stairs.
Response from StepUP Stair PartsDec 4, 2021
Thank you for the review about our team’s overall experience with StepUP Stair! We highly value our customer service; we appreciate your comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts. Thank you for your loyalty, we look forward to serving you and your stair parts needs.
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Theresa D.
Dec 1, 2021
Wonderful service
Wonderful service, fantastic Brazilian Cherry wood. Highly recommend
Response from StepUP Stair PartsDec 1, 2021
We thank you for the review about your overall experience with StepUP Stair, Theresa! We highly value our customer service with our clientele and are excited to hear your comments. Our goal is to serve each customer with our high level of stair expertise coupled with our premier grade of stair parts. Appreciate!
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Amy B.
Nov 24, 2021
Great quality products and timely…
Great quality products and timely responses!
Response from StepUP Stair PartsNov 24, 2021
Thank you for the review about most of your overall experience with StepUP Stair, Amy! We highly value our customer service; we appreciate your comment about our products and service. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
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