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Stellation Media x Fanbase Intel (stellationmedia.com) has 151 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
stellationmedia.com
Website
stellationmedia.com
Category
Sales & Marketing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Product was paid for and did not work. No support from company
Product was paid for and did not work. Reached out to the company for assistance and no one responded. Would not recommend.
I’d ask that they reach out to me directly via email. I DMd in Instagram and no response. Please provide a contact email.
Waiting weeks for a response to updates comments. No response from company, impossible to reach, with no contact details provided.
Response from Stellation Media x Fanbase IntelJan 28, 2020
Hi John,
Please reach out to your dedicated account manager, either Shaun or Marc. They will respond to you within 24 hours, that's guaranteed.
Please make sure you have the proper email address, you can find this in the various welcome emails we sent to you upon purchasing.
Best
CH
Chris
Complete waste of money
Complete waste of money. When instagram isn't blocking your account, you are going to be spammed by people shocked by your weird/ inappropriate response. Since this is automatic bot and your answer often totally random, the changes are 50/50 whether you will annoy people off. It's not worth it if you are serious about your business/ brand
Response from Stellation Media x Fanbase IntelJan 24, 2020
Hi Chris,
I believe you are referring to our question/answer active selection which auto responds to Questions that people ask via their Instagram story. These answers are completely automated based on your own inputs, we recommend 50. In our getting started video we say, this feature might not be for everyone for that exact reason. If you reached out to your account manager, if you switch your top setting Followers Liker to Followers Follower, this most likely would have solved your issue :)
Before leaving a review, always reach out to your account manager, they will walk you through your problems and provide solutions, if there is none, then we will refund you. Also, take a look at our software terms, we operate on Instagram's API. They had a lot of issues as they applied a huge update in the last 24-48 hours. When they have problems, so do we :)
www.stellationmedia.com/terms-of-service
As a client, you have 4 active services to chose from
1) Poll Votes
2) Question Answers
3) Slider Points
4) Quiz Answers
Id recommend trialing between 1 of the active services, or a combination of the active services you can choose from to see what delivers the best results for your account :) If you need suggestions, please reach out to your account manager.
Also, here's a youtube video that is found on our getting started page that goes over all active services (1-4) in complete detail.
https://www.youtube.com/watch?v=-B4QzGsVlJo
At this moment on 1/23/2020, as the API is always changing, we have clients engaging with up to 15,000 stickers daily.
Please reach out to your dedicated account manager for any further questions you have.
-Stellation Media
ZR
Zsolt R.
I have signed up for the service and…
UPDATE #2:
I have just received the confirmation on the cancellation of the service and the notification of the refund.
Note: I don't believe that the previously used automation service (FanBump) could have caused any issues. The service simply didn't prove to be the best growth service for me. Hopefully it works better for others. Good luck.
UPDATE:
I just saw the reply here from Stellation.
Well Shaun, that is simply not true and you are evading and simply lying. I've used the same email address as before, so you should have received my emails, please check your mailbox, I've requested a cancellation and refund multiple times. I DO NOT wish to use your services anymore as it doesn't provide results even after setting up my account properly. As seen in other results, your reply is only blaming users and avoiding refund.
.........................
I have signed up for the service and didn't see any results. When I emailed my account manager, it turned out that my service was inactive ( my account was set to deactivate and I had no settings.
Based on Shaun's email: "This is caused when you perform actions on your end or your targeting is not properly set up". After seeking guidance, I only received the same reply, which sounded like an automated sample response. I figured out the settings and eventually activated my account, however the results came in quite poorly. After 2 weeks of even decreasing results, I sent an email to Shaun (my account manager) that I'd like to cancel my subscription and requested a refund. This was 3 days ago and even though I sent another - reminder - email, I still haven't received any reply from StellationMedia, even though their service promises a reply in 24 hours.
If I won't receive my refund in 2 days (and have a written confirmation that it's been issued), I'll take legal actions.
Response from Stellation Media x Fanbase IntelJan 24, 2020
Hello,
**We have refunded the customer. He used an automation service right before using ours which can cause problems, in this case, it did. We deal with EACH refund situation by situation :)
----
Our account manager has reached out to you directly to deal with the issue. We also see you left a negative review on Fanbump which is an automation service. If you are using another service while using ours or have used other services recently, this will 100% cause problems due to how it has affected your account. Most companies out there do not have proper development teams out there to keep up with Instagram's every changing API and this can cause many issues for your accounts trust score and how Instagram allows you to run actions. Please be very careful about what companies you choose to work with in the future...
Shaun will speak to you further as we have not received an email since Jan 15th, I informed him to contact you. Please handle matters there as this is not customer service, only a response to your review.
Best
----------
In order for our service to work, it's up to the client to set up the story engager. If it's set up incorrectly, it will not work. We have a step by step guide on our getting started page and help center to walk you through this.
If your account was set to deactivate, that means you never set it to active and clicked save, which then äctivates the service. This is also, outlined very clearly in our getting started guide (video tutorials) and help documents (text tutorials)
If your results came in poorly, it is for several reasons.
#1) The targeting you chose (this is the users we will interact with) If you did not follow our exact guidelines and used 25-50 sources with 100k + followers that are specific to your niche, then don't expect a lot of story interactions to occur.
#2) Your account, we can't force people to follow you. If you don't have good content, then don't expect good results. At the end of the day, our job is to engage with Instagram story stickers. Our software has a full analytic dashboard that shows how many stories we viewed, interacted with, etc. If you are not seeing results, then you need to tweak your targeting or produce better content to increase your follow-back rate.
Regarding you emails, I just opened all conversations under the name Zsolt. Our last email to you was sent on Jan 15th, 9:23pm EST stating "
Please email me once you add your targets back so I make sure everything is good to go."
We never received an email since.
-
To anyone contemplating purchasing our service, the negative reviews we are receiving are from users who do not take the time to read our help documents, watch our getting started videos and instead of taking the time to learn how to use the service they bought, which takes 5-10 minutes, go right to the negative reviews and request refund and sometimes even hold the negative review over us.
Our service is 100% operational and to be honest, is providing amazing results for accounts who have great content and take the time to learn how to use the mass story engager.
Our customer support team is amazing and is slowly transitioning into 7 days a week. We have our development team in our support emails as well for any technical issues and they usually get back to us within 24 hours. If you take the time to learn to use our service and reach out to our account managers, you are destined for success.
However, we will not provide refunds to users who have used our service for 1-3 weeks and did not set it up properly to maximize results. If you reach out to us via email, we will help and assist you to make sure you are getting the best results from our service.
If for some reason you can't connect your account and provide us screenshots that the service is actually not working for some reason, we will refund you no problem :)
Please reach out to your dedicated account manager for any further questions you have.
-Stellation Media
AT
A. T.
Customer Service is Horrible...Account Manager does NOTHING
I signed up for Stellation Media and have been charged for 2 months now without my account being setup or any help from my so-called" account manager.
This company charges a premium price with not so premium results. I have literally been charged over $200 and never been setup. When I reached out to my account manager they kept sending me links and when I asked for a refund knowing my account was never setup they still did not offer to help and sent me more links that did not work for me.
This company is obviously not a seasoned company as you can see they think its ok to argue with clients and have really horrible customer service.
_________________________________________________________
This portion is being written after the company's response as Trustpilot does not allow a response.
The information provided below is inaccurate. I again signed up and chose the option of an account manager to ensure I had the support I needed. I connected my instagram account and immediately reached out to Marc Natel my account manager and said I was having issues. I received absolutely no help. After being billed for the second time with no help or care I reached out and asked for a full refund.
You would think this company would do everything to simply improve their on boarding process but instead in reviewing the other comments they spend more time arguing with clients and cheating the out of their money.
A simple solution would be to have the account manager help me to properly set up my account as promised and allow me the additional 30 days that I was not able to use the service but again this company lacks customer service skills and in their eyes the customer is never right. BUYER BEWARE.
———————————————————————
Response 3- Marc was not responsive and I had to ask for a new account manager. Please spend as much time as you argue with your clients to improve service. Since this has happened has anyone from your office reached out to find out what the issues are. I’ve checked my emails and all Marc did was continue to send links and all you’ve done is try to justify bad service. Maybe if you’d handled this better keeping the customer first this review would have changed but you again lack quality customer service and fail to understand your customers happiness matters. A good company listens to its customers but you will keep arguing your point on this thread. That’s what you do.
P.S. My Instagram was set up since day 1 and I immediately asked for help which was not provided.
Response from Stellation Media x Fanbase IntelJan 24, 2020
Hello,
Bottom Response:
We provided you a free month of service. Please check your emails before updating reviews :)
I read through all the email threads, Marc was very responsive, provided you links to our help documents, insights on how to use the service and much more. Once again, it's up to the client to connect their Instagram account to our service. Once they do that, then we can step in and help set up mass story engager.
Charged For 2 Months
Our subscriptions are billed every 30 days from the client's purchase date and all terms regarding refunds are outlined in our terms of service, sales pages & faq. In order to complete their purchase, ALL clients must agree to our terms of service by checking a box to complete their purchase, if they do not, their purchase will not be completed.
The customer did not cancel their monthly subscription before their next billing cycle via their billing dashboard which they were assigned a username and password to when they first signed up. They also never sent an email to their account manager/support team requesting us to cancel their subscription.
To make it simple, if you have a Netflix subscription and don't cancel it, you will be continued to be billed.
Setup:
We provide an all in one social media dashboard that helps users expand their potential reach, brand loyalty and increase sales through our various features that we offer. When a user purchases our digital dashboard, they are instantly granted access to their dashboard & it features via a license key that is sent to them through emails upon completing their purchase. Clients have INSTANT access to our service once they complete their purchase. We also have dedicated account managers that work 9am-5pm EST Monday - Friday to assist with any problems.
As a client, you have FULL CONTROL over your dashboard. What this means is, you must connect your Instagram account to our service (we don't ask for your username or password) once you do this, you have full access to our Mass Story Engager, which we have help documents on how to set up. If you need help with targeting, settings, etc we have help document and also provide further insights as well. We have provided several documents that provide you the steps to do this.
We have been more than responsive via our customer service, provided multiple help documents and further information on what you need to do as a client to activate your dashboard and set up mass story engager. We go above and beyond for our clients but at the end of the day it's up to the client o connect their Instagram account, then from there, we can further assist you.
Here is a link to our help center & getting started guide which gives you video tutorials and help documents on how to get started and set up your account.
www.stellationmedia.com/getting-started
https://stellation-media.helpscoutdocs.com/
Please reach out to your dedicated account manager for any further questions you have.
-Stellation Media
AL
Alex
Honestly I was really hopeful when i…
Honestly I was really hopeful when i started up with this service, and have had the same experience as Anthony. I reached out via email and have heard nothing back and the service itself spams people for brief periods of time and then gets stuck behind IG's restrictions and flatlines. Almost for the better that it does i suppose seeing as it spamming people hasn't generated any new followers anyhow. I want a refund but I'm going to guess we're out of luck here as they aren't responding.
Response from Stellation Media x Fanbase IntelJan 6, 2020
Hi Alex,
First, I am not sure who Anthony is? Can you please let us know what review you are referring to?
Our customer support is 8am-6pm est Monday- Friday and we have 2 dedicated account managers, a pre-sale inquiry team and a dedicated help center with documents. If you did not get an answer, I assume you sent an email after our business hours. They will get in touch with you when they are back in the office.
When you say you got messages to quit spamming their account, what do you mean by this exactly? If you go to our sales page, our mass story engager is outlined in great detail via text and also video in regards to how it works and the different types of story stickers we can engage with.
If you are using our question/answer sticker, in our help documents, getting started guide, etc we say you MUST use 50 questions otherwise users can perceive this as spam ALSO...you do not need to select this option either. Our clients have FULL control over their dashboard, settings, targeting, and actions our service performs on behalf of your account.
It sounds like you did not set up your account properly. Please reach out to your account manager so we can troubleshoot the issue for you.
Thanks
J
J
In reply to your reply to me below:
In reply to your reply to me below:
I was actually encouraged to sign up on October 29, which I did - so please don't say that you stopped all new clients from October 19. The service has not worked at all and we still cannot see the 'new features' of mass polling etc even though you said it would be ready on November 4. Any update would be welcome - I still have faith that your service will work and be successful - but it's important to be transparent with people.
Response from Stellation Media x Fanbase IntelNov 6, 2019
Hi J,
That is very strange, did you visit our site prior to the 19th? It sounds like your browser cache was not cleared. If you selected one of our packages when you clicked subscribed, you would have been redirected to a page that stated we are not taking on any more clients.
Also, can you please condense your 2 reviews into 1 as this negatively affects our rating.
Thank you!
LB
Lauren B.
Does Not Work
Unfortunately the service does not work and I’m working on getting a refund. Don’t sign up for this. I don’t know where the good reviews are coming from but none of these services are working anymore.
Response from Stellation Media x Fanbase IntelJan 6, 2020
Hey Lauren,
If you are having any sort of issues with your account please contact your account manager, I just checked your is Marc. . Marc is great and will troubleshoot any issues you are having and we'll also provide extra time to your dashboard use for any delays in our service!
If you experience any sort of temporary downtime with mass story views it's due to Instagram updating their API's. We lay this all out in our terms of service. We 100% rely on IG's open API, so when huge changes are made, our developers need some time to update things on our end as well.
www.stellationmedia.com/terms-of-service
When this occurs, we will also add those extra days of inactivity back to your account. This is not something just Stellation Media deals with, this is something the entire Instagram Growth community deals with as we all work on the same open API Instagram provides.
I understand when purchasing a service you expect it to be 100% functional 24/7/365 however in this type of business of Instagram Growth there will always be some downtime throughout the year, we have no control over it. don't worry though, we will ALWAYS compensate our clients for any downtime :)
We are also releasing a new feature, Mass Voting / Polling in the next 48 hours and would like to extend this new feature to you for free ($99 monthly value) for any inconvenience if you continue to stay with Stellation Media.
Any further questions, please contact Marc. Thanks!
AS
A. S.
It's a scam, plain and simple
This company is owned by one guy, and probably operated by the same person. Emails go unanswered and they are using a BOT named Jordan to respond to emails with generic BS responses that are not answers to anything I actually asked.
They'll take your money and you won't see ANY growth on profile, except a few fake followers that will simply get your account banned on IG, and then NOTHING! They won't even offer a refund. Stay away!
Response from Stellation Media x Fanbase IntelJan 6, 2020
Hi,
Yes, this company is owned by one person. We have a full customer support team, dev team, affiliates and marketers as well, this is how businesses are usually ran :)
We do not have "robots" answering emails. If you received a long-winded response it's because we are very thorough with our responses. For commonly asked questions, we do have saved responses to make our customer service extremely efficient.
1) We do not buy or offer fake followers
2) If you request a refund because our service is not operational, then yes we will process it.
3) We have never had a client's account get banned before.
This review almost seems likes it's from a competitor, as it's very inauthentic.
Best
