Joshua S.
Slow and Incompetent Support Staff
Takes weeks for support to respond. I can't tell if support team is lazy or incompetent. I'm using on the Education Ultimate Subscription and App add-on.

StellarSites is more than hosting—it’s a business-ready WordPress solution designed to remove technical roadblocks. With pre-configured, fully optimized WordPress environments, you can launch a fast, secure, and professional website in minutes. No wrestling with complex setup, no worrying about performance or security—just a site that’s ready to work for you.Unlike traditional hosting, StellarSites comes with the essentials already in place, so you can focus on running your business instead of managing technology. And unlike closed SaaS platforms, it gives you the freedom and flexibility of WordPress, without locking you in.Whether you’re a business owner, entrepreneur, or creator, StellarSites grows with you. Start quickly, scale confidently, and keep control of your site every step of the way.
StellarSites (stellarwp.com) has 14 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Joshua S.
Takes weeks for support to respond. I can't tell if support team is lazy or incompetent. I'm using on the Education Ultimate Subscription and App add-on.
Peggy Z.
I was pushed into using Stellar by Kadence Themes sales person. Worst Mistake of my life. I was going to leave Hosting.com which has 24-hour phone support and fantastic staff (almost always American people), for Stellar which has no phone support, is ineffective with communication and extremely slow with migration. I have never had anyone take five days to migrate a site. Fortunately for me,their slow pace saved me, and I was able to stop migration. Don't make the same mistake. Want Quality, Service, English speaking help and sense of security you use Hosting.com not StellarSites.
Response from StellarSitesNov 3, 2025
Hey Peggy! Amanda here - we spoke last week on Tuesday 10/28 about your goals, it was really nice connecting with you and learning about your artwork! I recommended the StellarSites Shop Plan for your WooCommerce site and you purchase shortly afterwards. We received your site migration request on 10/30 which our team immediately followed up on. We don't work on migrations over the weekend, as our support team that offers that free service is available Monday - Friday with emergency support available on weekends. Had we had the opportunity to connect with you today before your refund request, the migration would have been completed today. I 100% get that you needed to move fast with your migration and I hear you. I've definitely made note that we need to state clearly when migrations will take place (that they will not happen over the weekend). I appreciate your feedback. If you'd like to connect in the future, feel free to reply to one of our email chains. Wishing you all the best and I'll continue to admire your artwork and cheer you on!