StellarSites Reviews | Read Customer Reviews of stellarwp.com

StellarSites Reviews | Read Customer Reviews of stellarwp.com

StellarSites reviews

14 approved reviews, newest moderated first

Joshua S.
Jul 17, 2026
Slow and Incompetent Support Staff
Takes weeks for support to respond. I can't tell if support team is lazy or incompetent. I'm using on the Education Ultimate Subscription and App add-on.
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Woods
Mar 19, 2026
Great Support
Having the back end fully managed is a huge relief, especially when you're working solo. I'll be honest — support was hit or miss early on, but that changed completely when I started working with Pawel. He's been exceptional: responsive, thorough, and genuinely friendly, often following up on things I didn't even realize had slipped through the cracks. Building your own site and course from scratch is a steep learning curve, and having someone in your corner who actually cares makes all the difference.
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Melinda O.
Mar 19, 2026
I am old and not at all technical
I am old and not at all technical. StellarSites is holding my hand and helping me. SOOOO appreciated!!
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Miechelle H.
Mar 14, 2026
this was a complicated issue where we…
this was a complicated issue where we had to reevaluate a bunch of times and the team at stellar went above and beyond in trying to help me so i really appreciate all the time and energy that went into finding a solution for me
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Jill R.
Mar 12, 2026
The tech support is amazing and very…
The tech support is amazing and very helpful every time we reach out for assistance! So glad we chose StellarSites for our platform.
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Peggy Z.
Nov 1, 2025
I was pushed into using Stellar by…
I was pushed into using Stellar by Kadence Themes sales person. Worst Mistake of my life. I was going to leave Hosting.com which has 24-hour phone support and fantastic staff (almost always American people), for Stellar which has no phone support, is ineffective with communication and extremely slow with migration. I have never had anyone take five days to migrate a site. Fortunately for me,their slow pace saved me, and I was able to stop migration. Don't make the same mistake. Want Quality, Service, English speaking help and sense of security you use Hosting.com not StellarSites.
Response from StellarSitesNov 3, 2025
Hey Peggy! Amanda here - we spoke last week on Tuesday 10/28 about your goals, it was really nice connecting with you and learning about your artwork! I recommended the StellarSites Shop Plan for your WooCommerce site and you purchase shortly afterwards. We received your site migration request on 10/30 which our team immediately followed up on. We don't work on migrations over the weekend, as our support team that offers that free service is available Monday - Friday with emergency support available on weekends. Had we had the opportunity to connect with you today before your refund request, the migration would have been completed today. I 100% get that you needed to move fast with your migration and I hear you. I've definitely made note that we need to state clearly when migrations will take place (that they will not happen over the weekend). I appreciate your feedback. If you'd like to connect in the future, feel free to reply to one of our email chains. Wishing you all the best and I'll continue to admire your artwork and cheer you on!
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BEATRICE B.
Oct 29, 2025
excellent job
excellent job, always so reactive
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Chris T.
Oct 8, 2025
Pawel was a huge help to me
Pawel was a huge help to me, with excellent customer service in online tech support. He was fast, responsive, helpful and knowledgeable. I explained the problem, which was mostly due my inexperience, and he resolved the issue and provided clear and easy to understand responses. Thank you!
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