STEL Hosting LLCReviews of stelhosting.com

Response from STEL Hosting LLCAug 2, 2024

Dear Nick, We're glad to hear about your positive experience with our services. We pride ourselves on speedy customer assistance. Thank you for your review! Best regards, STEL Hosting Management

Response from STEL Hosting LLCJul 30, 2024

Dear Katz, We're very happy to hear about your positive experience with us! Downtime is never acceptable and we work quickly to resolve any issues that may come up. We strive to provide quality services at affordable prices. Thank you for taking a chance on us and for your review! We hope to see you again soon :) Best regards, STEL Hosting Management

Response from STEL Hosting LLCJul 30, 2024

Dear Nogg, We're pleased to hear great things about our support team. Thank you for your review! Best regards, STEL Hosting Management

Response from STEL Hosting LLCJul 26, 2024

Dear Code Overload, We're very happy to hear about your positive experience with our support and performance. Thank you for your review! Best regards, STEL Hosting Management

Response from STEL Hosting LLCJul 12, 2024

Dear wispr, We're very glad to hear about your positive experience with us! We value transparency greatly and are committed to being open about our operations. Thank you for your review! Best regards, STEL Hosting Management

Response from STEL Hosting LLCJul 9, 2024

Dear Isaiah, We're very pleased to hear about your experience with our customer service. Thank you very much for your review! Best regards, STEL Hosting Management

Response from STEL Hosting LLCMay 16, 2024

Dear Joel, We're surprised to receive a review such as yours. For starters, we have no records of a client with your name with your date of experience. Our pricing for our hardware is super competitive and many competitors charge more than us for older generation hardware. Since your supposed date of experience, we have had 0 complaints or tickets about servers being laggy where we could not diagnose or resolve the issue plagued by software. Our plans are meticulously crafted to ensure that each server may use their server's resources to the fullest potential. Our public node status page shows that our host systems do not exceed 20% CPU average usage, even on a fully allocated node. This is made possible by not overselling our hardware. We have 0 tickets pending and our average response time is 30 minutes. We have checked all of our emails and support mediums and have found 0 clients awaiting a response. Lastly, our reviews are all gathered from real clients. We utilize a Trustpilot integration where Trustpilot themselves send out emails to clients 1 week after ordering our services to request a review, good or bad. For this reason, Trustpilot marks them as "Verified". We suggest you take a look at how Trustpilot marks these reviews. We will be reaching out to Trustpilot to request further information from you as your claims are very contradictory to other experiences. Best regards, STEL Hosting Management

Response from STEL Hosting LLCApr 24, 2024

Dear Sam, We're happy to hear positive things about our services and support team. We pride ourselves on our quick response time with a 1-on-1 interaction with our agents. Thank you for your review! Best regards, STEL Hosting Management