StauerReviews of stauer.com

I purchased the Over the Rainbow Murano necklace and complimentary bracelet after see them in an ad in AARP magazine. Unfortunately, the AARP ad does not accurately reflect the color and inner texture of the beads at all. In the magazine ad, the necklace looked more pastel, more uniform in color, and the beads were frostier. But in reality, it's nothing like that at all. It is very bright and most beads are clear. In case anyone is wondering, I did check the company catalog's picture and it looks more or less accurate. So sad.

‘Poor company, My mom was buying jewelry from them and a Gentleman had ask my Mom if she’s interested in buying a new 14 k gold chain and diamond necklace!! My Mom said No!!! I can’t afford that !! Well!!Needless to say he ordered it anyways!! Come find out they took all her money out of her bank account for this Necklace!! I’m so Pissed off!! I called and I was told to take it back!!! I said to them My Mom never received a Diamond necklace only fake ones!! And for them to send her money back!! Well here it is!!! 1 month since this happen and still no Refund!! I’m calling a Lawyer!!

In February or before, I asked Stauer for information regarding the movement in their Graves automatic watch. They informed me ,by E mail, that the movement is a swiss one. I purchased a Graves watch from EBay to find it has a Chinese movement. When asked about this they said I needed to take it up with EBay. They would not accept any responsibility. I will never buy a Stauer watch again from any source and in my opinion no one else should either. It would be inappropriate, in my opinion, to provide details to Stauer regarding the transaction as the seller of the watch treated me exceptionally well and sold the timepiece to me at a budget price. I would ask Stauer, however, to confirm or deny that the Graves watch has a Chinese movement .

Low quality product aimed at elderly people. Sales rep directly calls my father with dementia, resulting in $5000+ one-time purchase. Even my father says what arrives looks nothing like the picture. Awful business ethics.

Jewelry breaks with a few months of purchase. Item received doesn't look like picture. No cleaning instructions. Not all cust reps are nice. Some are down right nasty and try to put the blame on me for the trouble I'm having. Read my file. You also do not include a certificate of authentisity on the semi-presious stones you use. For all I know the purple amethysts could very well be just anothr rock. Bottom line, every piece of jewelry my husband has bought me from your store online has had to be returned because of breakage unrelated to me.

My husband ordered a ring and earrings along with a bonus bracelet on 2/7/24. We received the bracelet but the ring and earrings are on back order. Called the company today and the rep couldn’t give me a date that we could expect to receive the merchandise. She said maybe 3-4 weeks. I feel that if the item(s) are not available when ordered the customer deserves to be advised of that fact so that he can either not order it or select something else.

Products are cheap overpriced trash they charge you ridiculous prices. Shipping costs are ridiculist. They charge you insurance to mail it ridiculous. I wouldn't buy anything from this company. They are a scam. Charge you $35 for a necklace. That's worth about $2. Would never buy anything from this company again. Save your money, shop elsewhere.

If I could give them 0 stars, I would. Terrible customer service. Company doesn't stand behind their products and won't do anything to remedy when a piece of their jewelry loses a stone after just a year of light use.