StauerReviews of stauer.com

I bought a turquoise bracelet from Stauer. It wasn't even Sterling silver and the turquoise was plastic! Garbage jewelry. Wasn't worth $5.00. Don't buy anything from them!!!

Bought a diamond tennis bracelet from them and a month later it fell apart. They want 12.50 to send it back for replacement. Junk. Don’t waste your money or time.

Took my watch, after two years, for a new battery, but it fell to pieces and was unable to be repaired. Not what you would expect from a reasonably priced Produce.

About four years ago, my husband ordered a necklace/earring set for me and ended up with a yearly membership fee of $100 per year that he never asked for. We are not heavy duty jewelry buyers and definitely don't need this membership. Nonetheless, a $100 membership has been tacked onto our credit card every year since then. Fast forward, four years later, and my husband asked me what to get for my birthday. I really didn't want much but Stauer had ONE item that I thought would be nice and relatively inexpensive with the yearly "coupons" we receive with the unwanted membership (but have never used) that were about to expire. Lo and behold, this transaction ended up with yet ANOTHER $100 "membership upgrade" added to the original membership fee that was never asked for and we have been paying every year for four years. Every transaction with this company has been psychologically painful and unexpectedly expensive. I thought we could at least recoup something from the ongoing, unwanted, Stauer membership and get some kind of bargain to offset the fours years worth of membership fees. But now, we have an additional "upgraded membership" charge. It's really a shame that they use such low-level, forced upsell tactics because their jewelry products seem to be okay, mid-grade products. But every transaction has brought unwanted upsells with that ridiculous membership that we never wanted and rarely use. I actually like the few pieces we have bought; however, that slight enjoyment is tainted with the memory that dealing with this company is like dealing with scammers. You will end up bait-and-switched with things you never planned on buying. The icing on the cake is that they will carpet-bomb you with many letters/catalogues every week. It's such a waste. It makes me ill just thinking about it.

I went to go get a watch about over a year ago and when I ordered one they started sending me a multitude of emails and messages constantly so I had to block them. Once I did a couple weeks past and I started getting thick pieces of paper in the mail of their catalogs offing a bunch of discount codes which tells me if they’re constantly having discount codes sent to you pretty much everytime you go to your mail box then it’s a bad product which it was and I didn’t like the quality at all. Then when I did some digging I was able to opt my address out their mailing service (which I never went into in the first place) and they stopped for a couple months only for them to start sending them again!! Very sketchy because a truly good and well known jewelry company wouldn’t do this and it screams cheap wanting to get rid of the items they can’t sell by putting discount after discount. Very annoying how I came for one time piece and now I get messages and catalogs in the mail constantly. Very disappointed.

The company can improve its relationship with its customers by not carpet-bombing them with catalogs after the sale has been made. I have repeatedly requested my name and address be removed from their mailing list -- all to no avail, Stauer's excuse is they need at least 3 months to do this Well, it's been more than 3 months and the catalogs continue to arrive on an almost daily basis. What is it that Stauer's trying to prove at this point is beyond me. Never have I seen such hidebound stubbornness on the part of a reputable company. If you read this and agree with me please chime in. Maybe they will get the message

No problem with the product!! LOVE my Eagle Eyes sunglasses and happy to find them in the catalog. However, I paid over $80 for a $39 purchase!! It was $19.99 to ship an item that doesn't weigh 2 ounces. They shove tons of advertising in the envelope that nobody wants, adds weight. They also pressure you into buying insurance on your purchase. Won't be back.

So I was going through an old box of my stuff and came across my old graduation present. I was really excited getting my Stauer Magnificat at the end of 2007. I wore it for a couple of months and the day hand separated from the peg and fell into the bezzle. I stopped wearing it so the loose hand wouldn't get caught up in the other hands and cause the watch to jam or break. I attempted taking it to a couple of jewelers who advertised watch repair. They all refused to touch a Stauer even though I would have been satisfied just getting it open to get the loose hand out of it. Sadly there is zero opportunity to fix these. I wish I had done the research to find that not only was it limited to a 30 day warranty, but that no one...including Stauer...will do ANY repair of them if there is an issue. Sadly I wasted the money of my family who got together to buy me a nice present. To be fair the minute I picked it up from sitting in the box it began to tick away again...but without the ability to get the loose date hand out I would forever be waiting for it to jam and completely break.