Sign I.
Absolutely irresponsible customer data treatment
I published my page using the free trial mode on this service. When 7 days passed, my page was automatically deleted. I didn't receive even single E-mail message about the fact it is going to happen. No, it didn't go to spam folder, I'm checking it every time I check the inbox. AI support agent on their site told me that I need to upgrade to a paid plan and to recreate the page, and they will also not keep my domain. Human support agent suggested to tell them the name of my page if I planned to upgrade to the paid plan, so that they could look it up in the latest backups. So they couldn't even store the name of the site I created for 7 days. I am shocked by this data treatment. -- Update: The allegations of illegal activity and the claim that the company "knew something was off from the very beginning" are unfounded. At no point prior to my own outreach regarding the issue described at the start of my review did the service contact me about security concerns. After I posted my Trustpilot review, they offered two months of premium access in exchange for a rating change—an arrangement I was willing to discuss, and at that time no security issues regarding my account were raised. My website hosted nothing more than a two-step guide explaining how to pin the Chrome extension after installation, and the site link was accessed only once per user during that process. When they later demanded the extension URL, I asked why it was necessary and received this response: "Could you please respond to our question with the requested information and avoid the chat discussion here in support? Please send us the link to your advertised extension for review." The dismissive tone and refusal to give a substantive explanation ended my willingness to cooperate. My Chrome extension has already passed Google’s Web Store review and fully complies with all relevant policies. I am prepared to provide Trustpilot with any supporting information needed to confirm the authenticity of this experience and to demonstrate that no illegal activity occurred on my part.
Response from Static.appNov 18, 2025
Thank you for sharing your feedback. We want to clarify the situation because the activity from this account raised serious concerns on our side. From the start, this account triggered our fraud and abuse detection systems. When this happens, our policy requires us to verify the identity of the account holder and request details about the project. These verification requests were not completed, so we were unable to confirm that the activity was legitimate. The account was on a free trial only and no paid subscription was ever started. The project was published using only a free subdomain and was promoted externally in a way that increased our security concerns. According to our Acceptable Use Policy, we cannot allow unverified activity of this kind. Our system also generated standard trial expiration notifications and sent them to the email provided at registration. We do not control how individual mail providers handle incoming messages. Because the activity matched patterns of misuse and the account holder declined the required verification checks, the account was blocked as a security safeguard. We support genuine and transparent reviews. Due to the suspicious nature of the account activity and the refusal to comply with required verification, we have reported this case to Trustpilot for suspected misuse of the review system. If the account holder chooses to provide the requested verification details, our support team can review the case further.