StartEngineReviews of startengine.com

Response from StartEngineJun 6, 2024

Hi Thomas! As a result of a reverse merger with Oxbridge Acquisition Corporation ("Oxbridge") in a business combination transaction that closed on August 10, 2023, former Jet Token shareholders received new common shares of Jet.AI based on a Stock Exchange Ratio determined by the Company as part of the merger/business combination. In addition to common shares of Jet.AI, former Jet Token shareholders also received a number of merger consideration warrants, exercisable for shares of Jet.AI common stock based on a separate Warrant Exchange ratio. For former Jet Token shareholders, the total value per share of the merger consideration, attributed to the Jet Token shares upon completion of the business combination was $0.72/share, consisting of $0.31 in Jet.AI common stock and $0.41 in merger consideration warrants which are exercisable for shares of Jet.AI common stock over ten years. Your new common shares have been adjusted due to the application of the Stock Exchange Ratio, which resulted in the issuance of 0.03095529 common shares and 0.04924242 merger consideration warrants of Jet.AI for each share of old Jet Token held. StartEngine does not have any control over when a company chooses to have a corporate action or what happens to its shares. Please reach out to the company directly for further clarification on this issue. If you have any questions, feel free to reach out to us directly and we will assist where we can!

Response from StartEngineMay 21, 2024

Hi Scott! Thank you for bringing this concern to us. We are happy to assist with locating your investments and making them visible in your StartEngine dashboard. It looks like you have not responded to the "request information" feature. I'd be happy to assist if you can please provide your email via that feature or please reach out to us directly at [email protected] so that we can get this fixed immediately! Looking forward to getting this resolved.

Response from StartEngineMay 13, 2024

Hello Joyce, Thanks for providing the requested information to better identify the issue. It looks like this has occurred in 2021. Our company is constantly updating guidelines and processes for raising capital. We are sorry that this experience has not been smooth for you but we appreciate you flagging this to give us a chance to implement better communication processes in the future. If you would like to try raising capital again, we ask that you fill out our questionnaire which can be found via this link​​: https://form.typeform.com/to/TE4Uiu?typeform-source=startengineinfo.typeform.com Again we are sorry for your experience in the past and can assure you we have implemented several updates and changes to our process for a better experience. Goodluck!

Response from StartEngineMay 10, 2024

Hey Mel, Thanks for sharing your feedback. I am happy to confirm that the refund for the Owner's Bonus subscription has been processed and the funds are on the way to you. We apologize for any confusion this may have caused and hope to provide a much better experience for you in the future.

Response from StartEngineMay 10, 2024

Hello! Thanks for sharing your feedback. I want to respond here and confirm that we spoke directly and the refund for the Owner's Bonus subscription has been processed and the funds are on the way to you. We apologize for this negative experience and hope to be more clear and helpful in the future.

Response from StartEngineApr 23, 2024

Hi Bill, We've reached out to you to request information to be able to help solve this issue. We have not heard back yet. Can you please reach out to us directly at [email protected] with your email so that we can help locate and close your account?

Response from StartEngineDec 28, 2023

Hi There, We sincerely apologize for any dissatisfaction you may have experienced. We take customer feedback seriously and would like to address your concerns promptly. To assist you more effectively, could you please provide additional details about the specific issues you encountered? I have requested more information. Your feedback is invaluable, and we are committed to resolving any issues to ensure a positive experience. Thank you for your feedback, and we appreciate the opportunity to make things right.

Response from StartEngineDec 8, 2023

Hi Colin, We appreciate you taking the time to leave some feedback. We'd be happy to provide some more clarity here, StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early-stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct. As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment. If you are ever curious about the future plans of a company, we encourage you to reach out to the company directly to get some answers before investing if that makes you more comfortable! If you have made any investments and would like to connect directly for any assistance, please feel free to reach us at [email protected]. Again, we hear you and appreciate your feedback. Thank you and have a great day!