StartEngine is an equity crowdfunding platform that allows everyday people to invest and own shares in startups and early-stage companies. StartEngine has helped over 300 entrepreneurs raise over $125M in capital.
StartEngine (startengine.com) has 531 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
startengine.com
Website
startengine.com
Category
Investments & Wealth
Location
Burbank, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Their customer service is the worse I’ve ever experienced;is total exhaustion when filling out the boxes and trying to match your needs to the ridiculous AI generated help tabs. Then you get an email you can’t respond to. Maybe it was a sign, since December 17, that I shouldn’t bother with startups in th first place.
Response from StartEngineDec 30, 2025
Thank you for sharing this — we’re genuinely sorry to hear how frustrating and exhausting that experience was. That’s not the level of support we aim to provide, and we understand how difficult it can feel when you’re trying to get help and the process itself becomes a barrier. Your feedback is important, and we appreciate you taking the time to be candid about what didn’t work for you.
OA
Oscar A.
Risk of loss=Very high, & Risk of Gain =Very low
You pay when you buy, you pay when you sell, you have to pay for the ability to sell, and you will lose your behind if and when the Pre-IPO goes public. In Start Engine's defense the do tell you they do not guarantee any gains. Wish I had listened. when i compare my Stock market investments to Start Engine, i realize that my My 25k would be almost 75k if i had just stuck it out in the market.
In the real stock market (not StartEngine) my 10K is almost 50K - with no additional investments, just letting them ride, while my almost 30k Start Engine in the same time, is a little over 25k - yes a negative gain from investments that went public, at which point I lost 99% to 100% if my investment. or company just folded - (RXNOW sold all their valuable assets, then closed its doors).
The only growth benefit is for Start Engine, who charges a fee to buy, a fee to sell, and requires a yearly membership at almost $300 to have the ability to sell (this used to be free, but now they charge, i assume a strategy to keep people from leaving). That said , no real gains for the investor - this has been my experience.
If I could sell all and get my money back I would, but at this point I have the choice to Either pay StartEngine for the ability to list with no guarantee of a sale, then pay them a seller fee if i sell- even if you sell at a loss,(in essence keep sinking money into it) or just stop investing, and hope that at some point I will make some money (which in my many years with Start Engine has not happened.)
StartEngine, if you make selling free, I will liquidate and never look back and also i would have no reason to leave reviews like this. But I almost guarantee that most of your investors would also leave so I understand why you make it so difficult to sell shares, and why all the fee's.
for the investor, it is like being "Bruster's Millions" protagonist. It is an almost guaranteed way to lose your money.
Response from StartEngineDec 29, 2025
StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct.
As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment.
Even if a company is successful, it takes some time, often years, before an investor can have an opportunity to realize any returns on these types of investments. While we wish all the companies who raise our platform the best of success, we also encourage investors to remember when making any investments through the platform that all investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment, and to take this risk under consideration and invest responsibly.
To learn more about investing with StartEngine, please check out our Help Guide: https://help.startengine.com
OA
Oscar A.
Don't do it!!!
Don't do it!!!
Stock market-
$2,000 in the Stock market via stockpile ( no added funds- just let them sit) has turned to almost 20,000 in 4 yrs (yes probably just luck but you can be assured none of that luck ever in private shares via StartEngin /Private stock platform)
StartEngine-
While almost 30k in the same time frame with StartEngine has rendered no dividend. And when companies fail or go public, you lose your behind - as I have many times now
And if you want to sell your StartEngine stocks you need to pay them almost $300 a year to be a member of their “The StartEngine Venture Club” before you can try to sell with no guarantee that you will. and on top of it keep in mind “There is a 3.5% fee for buyers and a 5% fee for sellers.” to - even if you sell at a loss.
The only one who wins in startengine is startengine. Wish someone had told me when I started.
Response from StartEngineDec 30, 2025
We’re sorry to see you felt this strongly about your experience. That’s certainly not how we want anyone to feel, and we appreciate you taking the time to share your perspective. Your feedback helps us identify where we need to do better.
LL
Linda Lee Hudson-Von A.
Start engine Disappeared My Money
I invested in The Cumin Club through Start engine in July 2025. They took $1230 out of my checking account but the money has disappeared. I've emailed their support man times and filled out their Contact Us form many times. Posted on their Facebook page, reported them to the BBB. They never answer. I have contacted The Cumin Club several times and they seem at a loss as to what to do. want out AND my money back.
After FIVE months of unanswered email, contact us, and being ignore, filing with the BBB, on now Trustpilot, I checked today and they, somehow, found my money. At last! Where was my $$$ in the meantime?
Response from StartEngineDec 30, 2025
Thank you for sharing this experience — we’re truly sorry for the stress and frustration this caused, especially given how long it took to get clarity. We understand how upsetting it is when funds appear unaccounted for and communication falls short. While we’re relieved to hear your investment was ultimately located, your feedback highlights the importance of timely responses and transparency, and we appreciate you taking the time to document what happened.
JU
JustTrueComments
StartEngine has LOTS of BBB complaints
StartEngine has LOTS of BBB complaints. StartEngine is something of a scam. I invested $1,512.00 in 12/13/21. I've tried repeatedly to get my money out of this account. It is not earning interested and I've contacted them several times. I get the same message: If you wish to sell your shares of StartEngine, you can do so by listing them for sale on StartEngine Secondary in the StartEngine Marketplace during a period when trading is available. Please note that trading is not currently available. Alternatively, you may find a private buyer yourself and contact us to facilitate the transfer.” They do not allow you to trade this stock.
They NEVER open a trading window, but hold your money hostage.
Response from StartEngineDec 12, 2025
StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct.
As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment.
Even if a company is successful, it takes some time, often years, before an investor can have an opportunity to realize any returns on these types of investments. While we wish all the companies who raise our platform the best of success, we also encourage investors to remember when making any investments through the platform that all investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment, and to take this risk under consideration and invest responsibly.
To learn more about investing with StartEngine, please check out our Help Guide: https://help.startengine.com
LF
Luis F. M.
Void Answer
StartEngine's reply to my inquiry is void of an answer.
Their claim that I have only written once since 2023 is incorrect. I have written [in 2025 alone] on 1/11, 2/19/, 3/15, and 11/18.
If this is in fact a 'Fantastic' scam, fess up already!
Response from StartEngineDec 8, 2025
Hi there! Our team has since followed up directly to help resolve your issue. Thanks!
PA
Pat
Charged 530USD for shares I've never actually bought...
I got charged 530usd for shares I never wanted to sign up, I don't even know the company. I mainly opened an account to check out potential investments. No idea how I got to buy those shares.
After signing up newsletter I got 3-4 mails per day with promos, unsubscribed 3 times, wrote a mail to stop spamming me, no reaction. Then I just blocked them into spam.
Also the shares seem to be worth 2USD and I paid 530USD for 150 shares, which means I got charged 230USD in charges for a 300USD investment. Support doesn't want to enter discussions, refund not possible.
Response from StartEngineDec 2, 2025
We have requested more information through this review, but did not receive a response. Please contact us directly at [email protected] so that we can resolve your issue!
TP
tim P.
I invested in two companies and now the…
I invested in two companies and now the transactions are nowhere to be found.
Response from StartEngineDec 2, 2025
We have requested more information through this review, but did not receive a response. Please contact us directly at [email protected] so that we can resolve your issue!