StarTech.comReviews of startech.com

Very surprised by the previous reviews. I am French, and I ordered a DisplayLink hub from Amazon for my MAC. I had issues with poor resolution management and contacted support via chat. The person was unable to find the problem on the spot, so we exchanged emails for 2 weeks, and they eventually resolved the issue. During those 2 weeks, the support (Alex) always made sure to keep me informed, reassuring me that they hadn't forgotten about me. They even offered me a gift to thank me for my patience. Really, I don't understand the previous reviews....

I ordered through Amazon a Desktop Computer Monitor Stand. It arrived without any problem. I checked contents and discovered I was missing 4 essential M5x18mm Hex Screws . Double checked packaging and emailed supplier through Amazon. After a short delay and two messages I was told supplier would ship missing screws to me . Nothing happened so sent further reminders. Then told supplier doesn’t have the 4 missing screws. They said I should pack and return original monitor and they would then send a replacement. It is assured they don’t have 4 Hex screws in stock or open a new monitor box and send these screws. All great inconvenience and unhelpful to me a the customer.

Spent over £2000 in products to put together 2 cabinets, I couldn't ever have expected such low QC... Two of the four £100 shelves arrived damaged (production defects) and they blamed the currier despite the packaging was pristine. Ironically, in the same delivery there were some "chinese" products too, none of them had any defects, quite the selective currier. Furthermore, the cabinets had wrong size screws included and after about a week I'm still waiting for these to even be dispatched! I went to BnQ and sort it myself, which isn't the end of the world of course, but simply this is not what you'd expect by going with what I thought it was a premium product. Great sign of QC here too. Other cable guides had all the retaining screws wonky and badly cross threaded. I've emailed CS and then started a call, they immediately wanted my phone number in case the line dropped, well the line did drop but no-one called back... First and last time looking at their products.

PERIFERICA S352BU33RER per evitare di perdere dati molto importanti avevo acquistato questa periferica che mi salvava i dati su 2 hard disk. all'improvviso non è stata più in grado di leggerli. Il servizio assistenza mi ha detto in modo molto chiaro che era un problema mio. Paolo Villani

Very poor system, in a word; fraud. There was some display issue in my laptop, so I took it into a Star tech servicing centre. They had to just change the display. But while changing the display, they broke my laptop. Now they are refusing to take any responsibility. How ridiculous!! Totally Fraud. I expected better from them, but alas! They disappointed me.

Worst customer service and products ever made, I’m 100% sure these are Chinese products from alibaba and not operated by Canadians, they simply repackaged it, as the products will not work as advertised either. Also with their “restocking fee”, even if the customer hadn’t received that product and was returned to sender, then when you request for a refund, they reserve the “right” for a restocking fee of 20%. Restocking fees should be illegal and considered as extortion, as most customer would try to avoid taking a loss on such fees to retain the product, therefore that is an extortion fee and these guys prides themselves on such method of profiteering. Disgusting!

kew potarito hoben na...star tech purai 2 number...use kora t shirt dhorai dise....16 takar box a... r kom takar jinish shob stock out cilo...300 takar jinsh order dewa lagcilo

pessima esperienza, acquistato una scheda pci ma da subito ha dato problemi diversi, contattato il "servizio tecnico" prima con supporto chat che sia che tu sei italiano che straniero il tizio che ti risponde dice sempre che hai sbagliato sito, il sito a la reindirizzazione automatica, puoi chiedere assistenza sia in italiano oppure quella generale in inglese, solo che ti risponde lo tesso individuo che in inglese ti diche se essendo italiano di andare sul sito italiano (identico solo tradotto) e chiedere assistenza, se gli dici che sei inglese ti chiude la chat dicendo che non puo dare risposte tecniche... vabbè a distanza di 2 mesi mi hanno contattato chiedendomi se ero contento dell'assistenza ricevuta, e che gli devo scrivere?? che sono fasulli e che non ho ricevuto nulla da loro solo cha mi hanno buttato fuori dalla chat di assistenza perchè non sapeva rispondere al problema rilevato?? comunque il materiale che spacciano per nuovo o novità ha materiale datato e scadente