StarTech.comReviews of startech.com

Premium price, bargain-bin hardware, and a completely worthless "warranty." ​StarTech charges top-tier enterprise money on the promise of commercial-grade reliability and a heavily advertised "3-year warranty." In reality, you get hardware that bricks itself into a boot loop and a support department engineered entirely around dodging RMAs. ​My £300+ Thunderbolt 4 / USB4 dock (132UE-TB4USB4DOCK) died with an internal power fault. Even after completing full hardware isolation testing against a second identical working dock and proving beyond doubt that the board logic was fried, dealing with their customer support was an absolute farce. ​First-line support does nothing but read flowcharts. The second it became clear the hardware was genuinely defective, the agent immediately scrambled for an exit, fobbing me off with a scripted "not our problem, go ask eBay" response—on an item well past a standard 30-day merchant return window. ​When you point out that StarTech's own official public website FAQ explicitly states: "Units purchased through resellers and still within the warranty can only be replaced by StarTech.com", they simply stop replying and ghost the ticket (Case #CAS-254994). ​They market themselves to IT professionals, but their customer service operates like a fly-by-night operation. If you want hardware with a warranty that actually follows the silicon and is honoured without childish evasion, buy from Dell, Lenovo, or CalDigit. Avoid StarTech at all costs—total waste of money and zero post-sale backing.

Their service is one of the worst I have ever experienced. They keep charging me even though I canceled the account, and every time I call, they give a different reason for the charge.

I'd rate it zero if I could. Bought their 4 port for the second time, after returning and doing the RMA dance years ago. Figured they would have fixed it. I was wrong. Same flakiness. Doesn't work, Says it works on MAC's, doesn't. Tech support is basically turn it on and off again and then have an RMA done and another one sent, even though I've gone through three already. Dont know what changed between their 2 port version that works fine and these ones, but I'll make sure I'll never buy their trash again. Add no escalation and ai chat bots for tech support for why no-one should. The market will be better when they're gone.

on phone 3 times today for 30 minutes each time no response the then tried chat line same thing.

J’ai acheté un bras d’écrans StarTech pour 3 écrans et c’est tout simplement une catastrophe industrielle. Dès le montage, défaut de pièce : impossible d’assembler correctement le bras. Rien ne s’aligne, les pièces ne s’emboîtent pas, bref produit inutilisable tel quel. Résultat ? J’ai passé TOUTE mon après-midi à bricoler une solution moi-même, à adapter, forcer, improviser, parce que le produit est incapable de remplir sa fonction de base. À ce prix-là, c’est juste inadmissible. Et le pire, c’est qu’une fois ce premier problème “réglé”, un autre défaut est apparu, quasiment identique, comme si le produit avait été conçu sans aucun contrôle qualité. Sérieusement, les VRM, on dirait un prototype bâclé vendu comme du matériel pro. StarTech, plus jamais. Qualité minable, perte de temps monumentale, frustration maximale. Si vous tenez à votre matériel, à vos nerfs et à votre temps, fuyez cette marque. C’est de loin l’un des pires achats que j’ai faits.

Paid premium for overnight delivery. No cutoff time notification for overnight was on the on the website when checking out. I was offered nothing to compensate for the inconvenience. I SOL and they SUX. PS. Their cut off time is 3PM Ohio time.

Unusable product. Bought a privacy screen, wanted to cancel after 9 minutes, they promptly refused. After receiving, it doesn't fit (magnets too weak), doesn't even filter, and cost 50CHF- waste of money.

8K hybrid optical HDMI cable stopped working after 2-3 months (started blacking out and would not play HDR material). I contacted support twice for a warranty exchange and no response at all. As if the company doesn't exist.