Julie
Messed up the message I'd written
I paid €134 for the deluxe pack. I named a star after my parents and wrote a message to them in my native language. I received the e-mail with the pdf certificate promptly, and realized immediately that most of the spaces between the words in my message had been removed. I contacted them within 10 minutes of receiving the certificate, and they didn't reply for 10 days, which was when the physical copy arrived. Just like in the pdf, the message for my parents was completely messed up. I contacted them again asking for a replacement, for which I was asked to pay another €55. If you want to buy a star for somebody, leave the message part blank. It's safer to write the message in a letter.




