Star RegisterReviews of starregister.org

They claim that you’ll get everything delivered within 5 business days by mail! Then magically after they took my money ($89) they claimed it would be 18+ business days! I needed this for my wife’s memorial (passed at 39 years old) and now it’s going to miss my wife’s memorial by 9 days! What a disappointment. I would not recommend this service as they straight lie to you!

I ordered a star named in honor of two friends who are turning 90. When I discovered information was missing, the company then provided it but instructions on actually finding the star were very unclear and all enclosed in emails. And giving a gift and having to forward emails to the recipient is ridiculous. They should have emailed clear instructions so those could be printed out and included with the certificate. There is no way my 90 year old friends would be able to figure this out...I'm much younger and I couldn't! My request for refund was denied. Never again.

Edit #4- This is my last edit as this company has horrible customer service. My email information has been sent in the Facebook message. I've also sent ANOTHER email as this company contacted my father (who the gift was for) threatening him. No product was received. No product lawfully exists. I will fight this company with all I have even if it's just on principle alone. For anyone who uses this company take a look at spacelegalissues website to see the validity of their fraudulent product! Edit #3- Email was sent on Dec 2nd! Edit #2- COMPLETE SCAM. Star is not actually legally named! The coordinates can not ve found without their own "app". Star is not registered with the The International Astronomical Union which is the only place it can legally be registered! No one is responding anymore to my messages. They do not have a customer service number because this is beginning to become upsetting. Starting to believe this is a scam.... Edit*** I did not send an email about tracking or the package as I was getting ignored on Facebook and was TOLD that I would be contacted after I sent all my information. I was NOT. At this point I am beyond upset. To see my messages read and not responded to is beyond horrible customer service! Sent an email today since thats what seems to be needed even though messenger worked just fine with the first response I received.

Ordered August 5th. My friend still hasn't received their package and it is now October 6th. I've sent 9 emails, got a response once on September 4th and nothing since. I still want the package to be sent and I was told an investigation would happen to ensure the delivery of the package. I have received no updates and mostly just copy paste answers now visa messenger and in email. Really dissatisfied with the customer service. There is no reason I'd have to send 9 emails and still receive no response. to get no response after sending various emails over a 1 month period from the first reply is ridiculous. I can't in good conscience recommend this company. This seems super scammy to me. Extremely disappointed. I was told by them that I would still receive my order as it was likely lost in the mail. So yes, I still expected to receive it after waiting over 2 months and never getting it and they also told me they would launch an investigation to FIND the package. I was notified that I would get an update once they launched an investigation and I was completely ignored. I essentially only got 1 copy pasta response from someone and majority of other attempts to have further communications regarding the package and the issue I had. I was more than happy to pay for what I ordered but I wasn't even given options at all. I said I hadn't received it yet and they instantly just refunded when I honestly would have preferred to just get what I paid for to begin with. I had no opportunity to ask for anything

Would rather give 0 stars! Purchased for 34$ for the email but I also wanted the free gifts so contacted them and they said I needed to add the 55$ for those gifts. I did as it’s was for my daughter in law because my son passed. Says you get certificate plus 4 gifts… DID NOT! No photo album, no software! Just the certificate and map where the star is! None of the gifts the picture misleads you to believe you will get! I could have printed it out myself for the 34$, the card stock they printed is NOT worth an additional 55$! Find another company! Misleading to get more money out of you!

My significant other wanted to commemorate a loved one who recently passed away. She attempted to purchase a star from this "company" and was charged on her credit card, but never received any confirmation regarding her purchase (eg, confirmation e-mail, digital package). She reached out to the "company" via e-mail who admitted to not being able to find her order. She attempted to dispute this claim with her bank, but this "company" sent a fraudulent response claiming they had rendered the appropriate services. This "company" is a SCAM- stay away! To think they would do this to someone who is trying to honor a loved one. DISGUSTING behavior. Would give negative stars if I could.

I was charged 89.99 after I confirmed my purchase but before it said I would only pay 34.99 and after I reached out I was emailed by them saying it was too late.

I recently was looking for a star gift website to buy a nice 21st birthday present for my girlfriend. I was shown this site as the first ad recommendation on Google and they looked very promising. I should have delved a little deeper and i would have found out they are scammers!! I bought one of their packages, was charged €80 and when I tried to contact them via email and their Facebook page to cancel the order immediately but I was met by very poorly composed responses and finally by being told the order had been shipped and there was nothing that could be done about it. I'm now disputing the transaction with my bank and had to freeze my card as there is NO security authorisation measures implemented into this website. They just snatch the money straight out of your account before you even realise it. When I continued to voice my complaints via email they offered me a "compassionate refund of $10". A laughable offer considering what I received in the post: after receiving the package all I got was two shoddy pieces of paper. The certificate didn't even have the correct date on it, only the date I made the purchase! On top of that the star wasn't even appearing on their registry. the registry is also clunky and functions poorly. What an embarrassment. I am intensely disappointed and for all those wishing to buy a star don't make the mistake I did, do your research. There are more reputable options than these jokers.