Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

Ordered a tree for my mom’s birthday. Ordered in July. Says will ship in September. Here we are at end of August and I noticed a refund on my credit card from Stark Brothers. No email, no explanation. Just a refund. Poor business practice.

I ordered half a dozen trees from Stark Bros, and one of them was dead on arrival. After a couple of months (to verify that it really was dead), I attempted to claim my 1 Year Survival Guarantee, but was not granted a replacement tree...or a similar product as a replacement... or, the purchase amount of a new tree, so that I could replace the tree myself. After multiple conversations with Stark Bros employees, I was still only sent a check for half the value of one tree! Terrible value for the amount of money that I spent, and terrible customer service!

ordered 200$ worth of items, they promised 2 weeks for delivery. its has now been 1 month, i emailed 3 times, they keep saying its on its way, what a lie, they just had the shipping label created, 3 days later still has not shipped, Thinking this would be a great place to order since it is only 3 hours from my house. Save your money, items i purchased from a different company in the USA Shipped faster and had better suppport. support is the absolute worst here, would never purchase again.

Almost every item from over $900 order died!! NOW, this LYING CHEATING company is STEALING money from us, but giving us LESS TAX ON THE REFUND THEN WHAT WE PAID!! I WONDER HOW MUCH TAX THEY PAID IN VERSUS WHAT THEY CHARGED US FOR AND COLLECTED???? Maybe our lousy government should investigate actual criminals - THESE PEOPLE!!!

The fruit trees and blueberries came quickly in fall. The issue the 3 $60 peach trees are tiny compared to the size trees I got years back. Only God knows how many years It will take these trees to bear fruit. Their customer service is good just a lot of money for tiny tiny trees they should specify size when ordering and i could have saved $150 by not ordering--Pat Fale 920.918.9801

They offer a contact form on their website. I contacted them on June 21 and have received no response. I contacted them again on 9/7. Nothing yet.

I ordered three trees from Stark Bros. I received an email giving me a delivery date. shortly after noon on that date I received a phone call informing me that the order needed to be cancelled. I asked why and was informed that the order had not cleared customs (the trees are shipped from the USA.). I asked why, as in what was the issue. The representative would not say and just kept repeating that it did not clear customs and they 'could only apologise.' I then asked if the issue could be cleared so the trees could cross the border. The response was a loud 'No, we're done for the year.' followed by 'We look forward to seeing you next year.' If there was an issue at the border, surely it makes sense to sort it and have the trees continue on their merry way rather than paying an additional shipping fee. It simply seems suspect. Alternatively, if there was an issue at the border which the company refused to disclose, that certainly raises the issue of the quality of the trees. Stark Bros may wish (the arrogance of that is mind-boggling) to see me order from them next year, but that will not happen. Abysmal service.

Problem was regarding a North Star Cherry tree; clearly stated in the subject line. This is 7 years old tree that does not retain its fruit and is still less than 6 feet tall. The answer they sent was about thinning fruit on an apple tree. Clearly they did not read my concerns about the possibility of bad root stock on a CHERRY TREE..