Mojo B.
They haven’t shipped 2 months after ordering and it keeps getting worse.
I see a lot of reviews complaining about not getting their plants for nearly 2 months. Well, I’m at the 2 month mark now. I ordered my plants March 9th. It said they’d ship. They were supposed to ship it March 23rd. I specifically cancelled one item from another nursery because they were out of stock of the one I wanted. Then the shipping got changed to the week of March 30th, then April 6th, then April 13th, and then they stopped bothering to send emails and the date just changed constantly. I tried to call them as at 1.5+ months after ordering I would be gone when they were shipping. I only had the option to leave a voice mail. It changed afterward, but I never mentioned the dates I’d be gone. It keeps changing. Now it’s an estimate of June 1st!!!!!! It was May 25st yesterday. May 18th before I left on vacation. These are dormant Apple trees. I’d cancel if I didn’t need a second Apple for pollination. This is unacceptable. I get that it is an estimate, but 3 months later and maybe you get a dormant Apple to plant in summer? This is unacceptable. No communication anymore. To make it worse they keep having more and more sales. Get your existing customers sorted out please before your sales and quit emailing me about them. I have a second order I’m worried about too.
Response from Stark Bro's Nurseries & Orchards Co.May 9, 2025
We sincerely apologize for the experience you’ve had and completely understand your frustration. Your concerns about communication, shifting ship dates, and the timing of your dormant tree delivery are absolutely valid. This is not the level of service we strive to provide. This season has presented us with significant and unexpected challenges—primarily weather-related delays and inventory setbacks—that have directly impacted our ability to ship orders on schedule. While shipping dates are estimates and subject to change based on when plants meet quality standards, we understand that delays of this length are incredibly disappointing and disruptive, especially when you’ve planned around a particular planting window. We’re very sorry that communication dropped off and that you had difficulty reaching us by phone. Our call and email volumes have been unusually high this season, and although that’s not your fault, it has unfortunately affected our responsiveness. Please know that we are working to correct this. As for your second order and current shipping estimate, we’d like to look into your account and provide more accurate and personalized information. However, for your privacy, we cannot do so here without identifying details. If you’re willing, please reach out to us directly and we’ll prioritize your case. We genuinely appreciate your patience and feedback—it helps us identify where we need to do better. Again, we’re truly sorry for the inconvenience this has caused and want to help resolve this for you as best we can.