Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

Response from Stark Bro's Nurseries & Orchards Co.Jun 25, 2025

I'm very sorry to hear about your experience and appreciate you taking the time to share your feedback. Please know that we are always happy to help and want to make things right. I searched our system using your name but was unable to locate an order. If you could provide additional details—such as your order number, email address, or the name the order was placed under—I would be more than happy to investigate this further for you and get it resolved as quickly as possible. We understand how frustrating delays and lack of communication can be, and we never want a customer to feel ignored or undervalued. Please reach out to us directly or reply with your information so we can assist you right away.

Response from Stark Bro's Nurseries & Orchards Co.Jun 17, 2025

Thank you for sharing your honest feedback. I want to assure you that you are not being ignored. We are always happy to honor our guarantee, and customer satisfaction remains very important to us. This season has been unusually busy, and we’ve experienced an extremely high volume of emails and support requests, including new orders, which unfortunately caused some delays in our response time. We truly apologize for the frustration this has caused. I have located your support ticket and will be personally following up with you there to provide assistance and ensure your concerns are fully resolved. We value your continued support over the years and hope we can rebuild your confidence in us. Thank you for your patience and for giving us the opportunity to make this right.

Response from Stark Bro's Nurseries & Orchards Co.May 30, 2025

We sincerely apologize for the frustration and inconvenience caused by the shifting ship dates on your order. We want to clarify that all ship dates listed at the time of purchase are estimated. This is standard practice with live nursery stock because plant readiness can vary based on seasonal growing conditions and guidance from our growers. In your case, the red currant plants were not yet up to our Stark Bro’s quality standards for shipping — either due to size, maturity, or transplant viability. Our goal is never to delay or disappoint, but we also don’t want to ship plants that are too immature or at risk of failure. While we understand this may feel frustrating, it is part of our commitment to delivering strong, healthy plants that will succeed in your garden. We apologize for any lack of timely communication during these changes and understand how that added to your disappointment. Our intention is not to mislead — we’re simply trying to ensure we don’t send out subpar plants that might result in another type of complaint down the road. Thank you for your honest feedback. We’re always working to improve, and we truly regret that your experience didn’t reflect the standard we aim to provide.

Response from Stark Bro's Nurseries & Orchards Co.May 30, 2025

Thank you for your feedback, and we’re truly sorry for the frustration this experience has caused. Please know that estimated ship dates are standard practice across the nursery industry when it comes to living plants. These dates are provided as a general timeframe, but actual shipping depends on the plant's health, maturity, and readiness. We simply won’t ship a plant until it meets our quality standards—doing otherwise could compromise its success once planted, and that’s not something we’re willing to risk. We also understand your concerns around communication and recognize that we could have done a better job keeping you informed as updates occurred. You have been refunded in full, and this should reflect back to your payment method within 3 business days. If the order still arrives, you are welcome to refuse the package or keep it as a token of our apology — that choice is entirely yours. We sincerely appreciate your patience and hope we can provide a better experience should you give us another opportunity in the future.

Response from Stark Bro's Nurseries & Orchards Co.May 29, 2025

Thank you for reaching out, and we sincerely apologize for the frustration you've experienced. We did experience an unexpected delay with the bare root strawberries, but the good news is they are now in our packing house and set to begin shipping out shortly. As a token of our apology for the inconvenience, we have gone ahead and issued a full refund for your strawberry order. That refund should reflect on your account soon, if it hasn't already. Regarding the raspberries — we're sorry to hear they're not showing signs of growth. When planting bare root raspberries, it’s important to prune them down to about 2 inches above the soil line, as outlined in the planting instructions. This helps them focus on root development. You may want to perform a quick scratch test: gently scrape a small section of the bark with your fingernail. If you see green underneath, the plant is still alive and should bounce back with a little time. If not, and they appear to be nonviable, we’d be happy to honor our warranty and offer you a replacement or refund, whichever you prefer. Again, we are truly sorry for all the delays and frustration. Please let us know how you'd like to proceed — we're here to help make things right.

Response from Stark Bro's Nurseries & Orchards Co.May 29, 2025

We're truly sorry to hear about your experience and that we fell short of your expectations. This is never the kind of impression we want to leave. If there's anything we can do to make things right, we’d really appreciate the opportunity to assist you. Please don’t hesitate to reach out to our customer support team — we’re here to help and want to make it right. Thank you for your feedback. It helps us improve.

Response from Stark Bro's Nurseries & Orchards Co.May 27, 2025

We’re sorry to hear about your recent experience and truly understand your frustration. We see that you requested to cancel your order, and a full refund has been issued. You should see that reflected on your original payment method within 3 business days. Spring is our busiest time of year, and unfortunately, the high volume of orders and inquiries has caused some delays in both shipping and response times. We know how important timely service is and are actively working to improve that. We appreciate your feedback and hope we have the opportunity to serve you better in the future.

Response from Stark Bro's Nurseries & Orchards Co.May 27, 2025

We're truly sorry to hear about your experience and understand your frustration with the shipping delays and lack of communication. While we strive to ship orders on time, living plants don’t always cooperate with schedules, and unexpected issues can cause delays. We also regret that your message regarding your availability was not responded to in time. If you haven’t already spoken with someone in customer support, we would be happy to issue replacements (if available) or provide a full refund for your order. We want to make this right and ensure that you're not left with a loss due to timing and delivery issues. Please don’t hesitate to contact us directly