Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Stark Bro's Nurseries & Orchards Co. (starkbros.com) has 183 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
Stark Bro's Nurseries & Orchards, starkbros.com
Website
starkbros.com
Category
Home & Garden Services
Location
Louisiana, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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Ordered some trees they claimed to have in stock. One month later and they are still pushing the delivery back another week. I will never order from them again.
Response from Stark Bro's Nurseries & Orchards Co.Apr 6, 2026
We’re truly sorry for the frustration and delay you’ve experienced with your order. We understand how disappointing it is to wait longer than expected, especially when items were listed as in stock.
At this time, your order has been released for fulfillment, and tracking details should be available within 1–4 days. We know this delay has already caused inconvenience, and we sincerely apologize for not meeting your expectations.
We appreciate your patience and the opportunity to make this right. If you have any questions or would like an update as soon as tracking is available, please don’t hesitate to reach out to us directly.
CA
Carly
They dont deliver by when they say they will
Im so very disappointed with Stark Brothers. I ordered a Golden Delicious apple in order to put my grandfathers Cremains to rest per his request and had invited all of the family from out of town to plant it together. The delivery date was pushed back three times. I called their office a week before the tree planting was scheduled explaining the situation and was basically told "yah, sorry, cant really do anything for you" I went to the local nursery and bought one there instead. The day after everyone left they delivered the tree.
Response from Stark Bro's Nurseries & Orchards Co.Mar 31, 2026
We are truly so sorry for your experience, and even more so for the circumstances surrounding it.
We can only imagine how meaningful this moment was for you and your family, and it’s heartbreaking to hear that we let you down during something so deeply personal. The delays and the way your concerns were handled are not reflective of the care and support we strive to provide especially in situations as important as honoring a loved one’s wishes.
You deserved clear communication, urgency, and compassion, and we’re very sorry that you didn’t receive that from us. We also regret that the tree arrived after your family gathering had already passed—that timing matters, and we understand why this was so disappointing.
If you’re open to it, we would truly appreciate the chance to make this right in some way. I am going to reach out to you directly.
EM
Ember
I ordered a Bushel and Berry Raspberry…
I ordered a Bushel and Berry Raspberry Shortcake variety of Raspberry for my container garden. This was the very first time ordering from this company only because the plant I wanted was a bit expensive elsewhere. I ordered last Sunday while they were having a free shipping promotion.
Well, the plant arrived today and it was not as expected. I was expecting a slightly larger plant. Also, they triple boxed the plant; one on the outside, a smaller one on the inside that held the plant, and another that was around the plant. Both the outside and inside box were badly damaged, and the tiny box the plant was put in was badly damaged. I did appreciate how they wrapped the plant pot in plastic to keep the soil from spilling, but they also didn't secure the box that was around the plant and it nearly fell out of its box. Thank God my husband has quick hands.
The plant was damaged with yellow/black leaves that I had to snip off. I'm not even sure if it's going to survive but I am hopeful.
I should have read the reviews prior to ordering. While I am going to try and save this plant; I do hope that Stark Bros can refund my money for the excessive damage that the plant sustained. Will never order from this company again. I sent pictures and emails to the company, as well as wrote multiple reviews to help make others aware to avoid this company.
Order# 3116978
Response from Stark Bro's Nurseries & Orchards Co.Feb 16, 2026
Thank you for sharing your experience with us. We are truly so sorry for the disappointment and frustration this caused, especially as this was your first order with us and something you were excited to add to your container garden.
What you described is not the experience we want for any customer. We take great pride in the quality of our plants and in how they are packaged for shipment, so hearing that the boxes arrived damaged and that the plant did not meet your expectations is genuinely upsetting to us. That is simply not the standard we strive to uphold.
We did carefully review the photos you emailed, and we want to reassure you that while the plant experienced some stress in transit, which can sometimes cause yellowing or cosmetic leaf damage; it does appear to be healthy overall. With proper care, watering, and a little time to acclimate, we are confident it should recover and grow well for you. We truly hope it thrives in your garden.
A full refund has been processed, and you should see that reflected soon. Your satisfaction and confidence in ordering from us matter deeply, and we appreciate you taking the time to send photos and reach out so we could review the situation.
We sincerely hope we may have the opportunity to earn back your trust in the future. If there is ever anything more we can do to help, please know we are here for you.
DA
Dewey “AzDewster” L.
I ordered plants in October 2025
I ordered plants in October 2025. Over the past 2.5 months, each plant order was canceled without explanation until I called them.
In response to your post... I appreciate the response and feel that the opportunity to resolve was when I called 12/19. I spoke with Ashley.
Response from Stark Bro's Nurseries & Orchards Co.Dec 29, 2025
We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share your experience. Your order timing and the lack of proactive communication are not the experience we aim to provide.
Some orders placed in the fall can be affected by inventory availability, weather conditions, or shipping safety concerns, but we should have communicated those cancellations clearly and promptly rather than requiring you to call for answers. For that, we sincerely apologize.
We value your business and would welcome the opportunity to make this right. Please reach out to our support team directly so we can review your order details and assist with a resolution. Thank you again for bringing this to our attention—it helps us improve.
SS
Scott S.
First I will say that several years ago…
First I will say that several years ago when I purchased from Stark Brothers it was a good experience in that the fruit tree's arrived when promised and grew as they should. Now, I am sorry that I wasted my time. I ordered 2 fruit trees in August with a proximate delivery date of late Oct. to early November. I received an email saying that they would be shipped a little earlier. Then when that date came, I received another email saying that the trees did not meet their standards and so would not be available. They offered substitutes which were not acceptable. To me they oversold and I lost a good time to plant for next year. They were not honest and upfront. They offered me a credit on the account but I insisted on a full refund. Now reading all the other bad reviews, it is obvious that they are not what they once were. Buyer beware, stay away
Response from Stark Bro's Nurseries & Orchards Co.Oct 22, 2025
We truly appreciate your past business and are very sorry to hear about your recent experience. This has been an especially challenging growing season here in Missouri, and some trees unfortunately didn’t meet our quality standards for shipment. Please know that our intent is always to protect our customers’ success by sending only trees that are healthy and ready to thrive.
We understand how frustrating it can be to have planting plans disrupted, especially when you were looking forward to adding new trees to your garden.
All of us at Stark Bro’s value your loyalty and hope you’ll give us another opportunity to provide the kind of experience you’ve had in the past. Our team remains committed to doing what’s right and earning your trust every step of the way.
— The Stark Bro’s Team
BB
bob B.
Seven months later and still no delivery – empty promises and auto-closed tickets
I placed an order with Stark Bro’s back in March 2025 for two trees. The order confirmation stated delivery the week of March 23, 2025.
It’s now October, and the one tree still hasn’t shipped. The estimated dates have been pushed from March to July to August to October, with no proactive communication, and every inquiry I’ve made was met with copy-pasted, robotic replies before my support ticket was closed without action.
Even worse, the tree I did get requires another tree for pollination, meaning it’s completely useless without the other. Stark Bro’s continues to list the same item as “available” for new customers while claiming mine is “backordered due to grower standards.”
If Stark Bro’s truly holds their growers to “high standards,” they should also hold themselves accountable and stop selling products they clearly can’t deliver.
This has been one of the worst customer experiences I’ve had with any nursery — long delays, canned responses, no transparency, and no ownership. I’ve since requested a full refund and filed a complaint with PayPal and the Missouri Attorney General’s Office.
Buy elsewhere unless you enjoy waiting half a year for excuses instead of trees.
Response from Stark Bro's Nurseries & Orchards Co.Oct 10, 2025
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service or communication we aim to provide, and we sincerely apologize for the delays and lack of follow-through you’ve described.
We’d really like the opportunity to review your order details directly and see what went wrong so we can make this right. Would you please reach out to us at [email protected], attention Brooke and Tabitha? Once we have your information, we’ll personally look into your situation and work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback — it helps us improve, and we’d truly appreciate the chance to earn back your trust.
— The Stark Bro’s Team
RM
Robert M.
they changed the delivery time by a…
they changed the delivery time by a month
Response from Stark Bro's Nurseries & Orchards Co.Sep 9, 2025
We sincerely apologize for the delay in your shipment. Our goal is always to give your tree the best chance of thriving, and in this case, we adjusted the timing to support a healthier transplant this fall. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future.
JH
JULIA H.
I give ONE star (rather than zero)…
I give ONE star (rather than zero) because they finally (after 5 months!) refunded my order. This is after I already contacted my credit card company (after the "bros" failed to respond to multiple emails from me).
Bottom line: I ordered a couple of trees from them back in the winter. They kept not shipping and not shipping. I had emailed them multiple times and they had not responded. then I contacted my credit card company.
well, now (several months after the original purchase) they have stooped to email me and say they have refunded the order.
AVOID!!!!
Response from Stark Bro's Nurseries & Orchards Co.Jun 30, 2025
We're very sorry to hear about the experience you had and truly regret the frustration it caused. This is certainly not the level of service we aim to provide.
Your feedback is understandable, and we apologize for the delays in both shipping and communication. This past season brought an unusually high volume of orders and support requests, and unfortunately, we fell behind in responding to some customers in a timely manner—which we take full responsibility for.
I’m glad to hear your refund was finally processed, but we understand it should never have taken this long or required you to escalate the issue. That’s not the experience we want anyone to have, and your concerns have been shared with our team as we continue to improve our processes.
We truly appreciate your past business and hope we can earn back your trust in the future. If you ever need assistance again, please don’t hesitate to reach out directly—we’re always here to help.
