Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

This company has always sent me the strongest trees for more than 30 years now. Although trees are not guaranteed to survive 100%, they are quick to offer a warranty in case they died.i had to claim that warranty on some occasion. Nevertheless, a replacement is promised all the time. I have referred many of my friends, neighbors and family to purchase from this company and I'm pleased to say that they did and are very happy with their purchase. Keep up the good work, Stark Brothers, of keeping the planet healthy through your nursery.

I just wish there were more branches and leaves for the prices..Other then that they're good trees.

I'm updating my earlier review. After contacting the vendor, they responded promptly and replaced both trees. The replacement trees were in good shape, and shipped within a couple of weeks. I've updated my review to 4 stars, as I feel the vendor did a good job responding and taking care of the issue. Delayed order, product received finally, but heavily damaged and with insect activity. I've reached out on their site, but I'm not holding out hope that they'll resolve it properly based on other reviews. I'll revise this if we receive decent support.

I’m feeling nervous now after seeing these reviews. We’ve ordered a ton of trees and none have shipped. We plant in spring and am now worrying that these trees are not arriving at an optimal planting time. Should we be asking for a refund? I’m not sure I want it pushed back again. Will update…. ( 4/17)Thanks for the update. Fingers crossed 🤞🏼… 4/25 We did get the trees 🌳 we ordered earlier this week . We were able to call and speak to customer service different times during the process. Each time we were able to speak to a human. They were helpful and friendly.

I want to personally thank Stark for resolving my problem. The only reason for 4 instead of 5 stars is they need to become more transparent regarding why orders are delayed. It would immeasureably improve customer satisfaction. They were more than fair with me. Willing to give them a second chance.

Upon retirement last year, I decided to try to start a small dwarf fruit orchard in my back yard, so I drove from St Louis up to Stark's home store. Their selection was very picked over, because I'd missed their spring sale the previous week, but one of their experts helped me select several trees. One of the five (a peach) never leafed out. They said they wouldn't have any dwarf peaches this year (2020) and refunded me the cost plus shipping, even though I'd picked it up personally, sooo..., gas money refunded. This spring the Jonathan apple that I had to buy to pollinate the Honeycrisp apple didn't leaf out, altho it had looked good last year. I called and asked for anything that would pollinate the Honeycrisp and they sent a Gala, which is doing ok so far. (I think it costs more than the Jonathan, but the lady said she'd have to find one that would work, since they'd sold out of some varieties.) They did have some trouble finding the record of my order, initially; but they kept at it and succeeded. In July, the dwarf cherry looked sick, then died. I emailed to see if they had any idea why that might have happened, and got an offer to replace it next year, so long as I call them in late winter to see what they have growing. I called to verify this, since it had been a few months out of warranty and it looked like a disease had killed the tree, and I was told they'd replace it anyway. Service merits five stars, but I took one off for the peach that failed to grow while all the others did. Maybe I've just been lucky with their service, but it certainly seems better than some have experienced.