Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Stark Bro's Nurseries & Orchards Co. (starkbros.com) has 183 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
Stark Bro's Nurseries & Orchards, starkbros.com
Website
starkbros.com
Category
Home & Garden Services
Location
Louisiana, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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First try communicating! Delivery time chang without notice. then doesn't show up. still NO communication if I would have seen all the poor reviews I wouldn't have ordered from stark bros.
Response from Stark Bro's Nurseries & Orchards Co.Jun 2, 2026
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating unexpected delivery changes and a lack of communication can be. Unfortunately, we are unable to locate your order based on the information provided in this review, so we cannot investigate the specific circumstances surrounding your experience.
We would appreciate the opportunity to learn more and address your concerns. Please contact our Customer Service team directly with your order number so we can review what happened and work toward a resolution.
We value all customer feedback and are committed to providing the level of service our customers expect. We hope you'll give us the chance to assist you.
RD
RD
They have gone downhill...
I had started using Stark Brothers many years ago. They had great products, and really good customer service. But over the last few years, as they've grown, customer service has gotten really bad, and I'm wondering about their business practices. We all realize when we order plants, trees, things of that nature it could be hit or miss as far as when it will be ready and the condition it's in. While I think their products are still ok, I definitely don't think they are at a standard they used to be. But the last straw for me was recently, back in March, the wife and I had ordered several different blueberry bushes, a persimmon tree, and some fertilizer. After 2 months with no notification about anything shipping I contacted them. They continually gave me what seemed to be an automated reply about taking their stock quality very seriously and not being able to ship, or telling me its scheduled to ship. Nothing ever did. I could understand if one or two products weren't able to be shipped and not honestly believing that not one thing we ordered was able to be shipped. Hell if they offered it I would have paid for shipping. Now it seems like they're running a fire sale at the end of the season and we're without anything. As I've done once before I canceled the order. I honestly suspect they're playing the same game Airlines do, they overbook and then when they can't meet all the demand and least people hanging until eventually they cancel. Pretty sad because like I said I used to speak pretty highly of them and was satisfied doing business with them.
Response from Stark Bro's Nurseries & Orchards Co.May 26, 2026
Thank you for taking the time to share your experience and for being a longtime customer. We sincerely apologize for the frustration and disappointment caused by the delays and lack of communication regarding your order.
We understand how frustrating it is to wait for updates, especially when you were looking forward to planting this season. Our shipping timelines are heavily dependent on crop readiness and inventory quality checks, and while we work hard to provide healthy, viable plants, we recognize that we did not meet your expectations in this case.
We also understand your concerns regarding communication. While our team does provide updates based on the information available at the time, we know repeated delays without clear resolution can feel discouraging. Your feedback is important and has been shared with our team as we continue working to improve both our processes and customer experience.
We truly appreciate your years of support and are sorry this experience changed your perception of our company. We hope there may be an opportunity to serve you better in the future.
MP
Mitch P.
I placed an order on 01/20/2026
I placed an order on 01/20/2026. It is now 05/18/2026 and the order has not arrived, instead I got yet another shipping delay notice and the order (if I had not canceled it for a refund) would not arrive for another 30+ days. If you order from Stark Brothers don't expect on time shipping or delivery, or any sort of customer service.
Response from Stark Bro's Nurseries & Orchards Co.May 20, 2026
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it is to wait this long and continue receiving updates that did not meet your expectations.
We also regret that your experience with our customer service left you feeling unheard. That is never the experience we want for our customers.
We appreciate your feedback and the time you took to share your experience. A member of our team will be reaching out to you directly by phone to discuss this further and address your concerns personally.
Again, we are truly sorry for the inconvenience this caused.
WB
Will B.
unreliable, roll of the dice.
I cannot stress the importance of never ordering from Stark Bros nursery post 2025
We ordered a significant amount from them this year. And There are not words for my frustration. I do not expect to get our plants. I've been told they'll be shipping any day now FOR WEEKS. we havent crossed the line for not being able to get them in but if they arent on my doorstep by Friday I am contacting my bank. Not refunding through them, running A chargeback for services not rendered.
I have called the local options and they are all out of any stock for this season. I haven't initiated the chargeback because I was promised they'd be shipping any day now and honestly at this point getting HALF of the order is better than none. Although if they don't make it in time for us to plant this Saturday the 16th we quite simply won't be able to get them in the ground this season and we would have been significantly better off having never ordered from this company. We are in an actively worse position than if we started trying to get things together for this season 2 weeks ago, which is ridiculous considering we placed this order in February.
They are in the process of cashing out on decades of good will. you will notice many reviews drop off after 2025. I don't know what changed but something did and this company is NOT to be trusted
Response from Stark Bro's Nurseries & Orchards Co.May 12, 2026
Liam, thank you for taking the time to share your experience, even though we know it wasn't the one you deserved. You're right to be frustrated, and we're not going to make excuses.
We cancelled one item on your order in April due to an shorted situation and processed a refund at that time, but we recognize that doesn't make up for the weeks of uncertainty you experienced waiting for the rest of your order. Telling a customer their plants are shipping "any day now" repeatedly, without delivering on that promise, is not acceptable and we own that.
Your remaining items shipped today, May 12th. We've also added a store credit to your account for the trouble this season caused you. We've reached out directly with more details.
We've been serving customers for over 200 years and we take reviews like this seriously. We hope the plants arrive healthy, get in the ground on time, and give you years of great harvests. And we hope you'll give us the chance to earn back your trust.
— Stark Bros Nursery Customer Care
SC
Scott
I have given Stark's several five star…
I have given Stark's several five star reviews however a 1 star review is more than generous for my last experience. I placed a large order for berries (eight different varieties). The order was placed on January 3rd. The order was originally supposed be delivered mid to late March.
I received notice that the delivery was delayed and would not be available until late June or early July. I contacted their customer service and they were extremely helpful found out one plant was holding up the order so they split it and said the order was estimated to arrive in early April.
When the estimated delivery week arrived they delayed the delivery by another week. This happened three weeks in a row. I again talked to customer service. I explained that I didn't want to plant in mid summer and had placed my order very early to avoid that. They said they would look into it. Again very helpful and polite. They said the problem was resolved and delivery was now expected the week of May 3rd. Today I received notice that the order was once again delayed for a week.
I made it extremely clear that I didn't want a midsummer delivery and if that was the best they could do don't lead me on. I just wanted to know the truth so I could cancel my order and go elsewhere.
After placing the big order 1/3/26 I later placed two small orders (1/25/26 & 2/15/26) for berry plants that were out of stock at the time of the original order. Both orders have arrived been planted and are sprouting.
If you do business with Stark's don't place big orders. Break up into smaller orders and pay the extra shipping. If you place big orders they will delay you and give you the left over plants of lower quality late in the season.
Response from Stark Bro's Nurseries & Orchards Co.May 4, 2026
I’m really sorry for the experience you’ve had especially after being a loyal customer and planning so far in advance. I can understand how frustrating it must be to receive repeated delays after you were clearly trying to avoid a late-season delivery, and I’m sorry we didn’t provide the clarity you deserved along the way.
We truly appreciate you recognizing our customer service team’s efforts, but it’s clear we still fell short in delivering on what we promised. That’s not the experience we want for you.
Unfortunately, I’m not able to locate your account from this review alone, but I genuinely want to help make this right. If you’re willing, please give us a call at 800-325-4180 so we can review your order in detail and work toward a resolution that feels fair to you.
Thank you again for your feedback—it’s taken seriously, and we do appreciate the opportunity to improve.
AA
Aaron
Bad 1st Impression
First time ordering from this company. Order constantly got delayed. Not sure if this place is a scam (hopefully not) but ultimately cancelled my order.
UPDATE: I contacted Stark Bros per their response to my review. Hopefully a better resolution comes forward.
UPDATE2: Contacted Stark Bros, never heard a reply. Review score stands. At least I got my money back.
Response from Stark Bro's Nurseries & Orchards Co.Apr 15, 2026
We’re very sorry to hear about your experience and understand how frustrating delays can be. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and concern this caused.
We’d really like the chance to look into this and make it right for you. Unfortunately, we weren’t able to locate your order with the details available, but our team is here and ready to help.
Please feel free to give us a call at 800-325-4180 or email us at [email protected] and we’ll be happy to assist you as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate the opportunity to help.
JJ
John J.
Continuing delaying my tree and bush…
Continuing delaying my tree and bush delivery! When I call I can’t speak with a customer service rep. I have left a message with CS and awaiting a call back.
Response from Stark Bro's Nurseries & Orchards Co.Apr 14, 2026
Hi, I’m really sorry for the frustration and that no one has returned your call yet — I completely understand how upsetting that is, especially when you’re waiting on your trees and bushes.
I’ve checked on your orders, and both have been shipped (on 4/9 and 4/13). That said, you absolutely should have been able to reach someone, and we apologize for that experience. I’m having a customer service agent reach out to you directly as soon as possible to make sure everything is addressed and to provide any updates you may need.
Thank you for your patience, and again, we’re very sorry for the delay and inconvenience.
MG
Mark G.
Poor quality plants only half survived
Poor quality plants only half survived. Bad warranty claims. Always out of product for warranty
Response from Stark Bro's Nurseries & Orchards Co.Apr 9, 2026
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand how frustrating it must be when plants don’t meet expectations.
I do see that you’ve been in contact with our team regarding your warranty claim, and we’ve worked to provide replacements where available. As part of our warranty policy, we offer a one-time replacement, or if the item is no longer available, we’re happy to provide a refund or store credit.
It also looks like a replacement order was created for you, and a payment link for the $9.99 shipping fee was sent at that time. Since the payment wasn’t completed within the 48-hour window, the order was automatically canceled. We are still waiting to hear back from you on some of our previous messages so we can continue assisting you.
We’d be more than happy to help resolve this for you—please feel free to reply to our last email or reach out to us directly so we can get this taken care of.
Thank you again for your patience, and we look forward to assisting you further.
