J. L.
Second order from this nursery
Second order from this nursery, and it's going much like the first. Expect to wait a long time for your plants in shipping, like nine or ten days. They will most likely arrive completely dried out and dead, and Starkbros.com will only give you replacements worth half of what you spent. I tried live chat to communicate with a person so we could resolve this issue but instead was directed to submit a "request", and they will "get back to me" in 24 hours via email. My advice? Don't waste your time or money. Find another nursery. Update: Stark Brothers' customer service reached out to me and made me an offer I couldn't refuse. They are seriously trying to make it right. I am changing my rating from 1 to 5 stars. Well done, Stark Bothers, thanks!
Response from Stark Bro's Nurseries & Orchards Co.Apr 17, 2025
We're truly sorry to hear about your disappointing experience, and we understand how frustrating it is when things don’t go as expected—especially more than once. I do see that you have a replacement order in our system, and it’s scheduled to ship out next week. Our goal is always to send healthy, high-quality plants, but when shipping carriers encounter delays, it can unfortunately stress out our live products. That’s why we stand behind our warranty and offer replacements, Stark Store Credit, or a full refund back to your original method of payment—whichever works best for you. While we’re sorry our live chat couldn't provide an immediate resolution, we want to assure you that every submitted request is reviewed thoroughly and responded to as quickly as possible. We’re committed to making this right and restoring your confidence in us. Thank you for giving us another chance, and again, we sincerely apologize for the trouble.


