Jon M.
The resend was fine
The resend was fine. First one was delayed due to damage, Had to request, "where is my package ? " My sister passed and this was suppose to be a surprise to her children. I had to spoil this & ask if they received anything ? Excellent job !
Response from StardoraOct 17, 2026
We're truly sorry for your loss and sincerely apologize for the delay and inconvenience you experienced with your original shipment. We understand how important this portrait was, especially as it was intended to be a meaningful surprise for your sister's children. We're particularly sorry that the unexpected delay affected such a special moment and that you had to follow up to find out what had happened. Unfortunately, the original shipment was damaged during transit, but we're glad we were able to arrange a replacement and that the new portrait arrived in good condition. We appreciate your patience and understanding throughout this situation. Your feedback is valuable and helps us improve our shipping communication and customer experience. Thank you for giving us the opportunity to make things right, and for trusting Stardora with such a meaningful gift.