StardoraReviews of stardora.com

Response from StardoraOct 22, 2026

We're sorry to hear about your experience. We take product quality very seriously, and the fading you've described is concerning to us. However, after carefully checking our order records, we haven't been able to find any purchase under the name associated with your review. Is it possible that you've confused us with another website offering similar products? If you did purchase from Stardora, we would be happy to investigate. Please contact our support team with your order number or the email address used for your purchase so we can verify your order and assist you. We appreciate your understanding. Stardora Support Team

Response from StardoraOct 17, 2026

We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to clarify what happened and the solutions we've offered. Our Fine Art Prints are sold unframed and shipped rolled in protective packaging, as shown in our product photos and explained on our website. Many customers choose this option to use their own customized frames. However, we appreciate your feedback and understand the importance of making this distinction clear before purchase. Regarding the portrait itself, every customer has the opportunity to review and approve their personalized artwork before production. We also provide a 2-hour cancellation window after an order is placed. Once this period has passed and the approved order has entered production, cancellation is no longer possible under our custom-product policy. What we want to emphasize is that we did not simply refuse to help. Despite the original order having already been produced and shipped, we took several steps to resolve the situation: - We offered a completely free replacement portrait, allowing a new image to be generated and selected. - We escalated the complaint to our management team, who approved an additional upgrade to a larger, 12×18-inch stretched canvas, ready to hang. - We offered this upgraded replacement completely free of charge, including shipping, with no additional payment required. These solutions were communicated directly, and our offer remains available. We recognize that personalized artwork carries significant emotional value, and we never want a customer to feel disappointed or unheard. Although we cannot reverse the production and delivery of a customized order, we have made every effort to offer a fair and generous resolution. Our commitment is not just to delivering personalized artwork, but also to standing behind our products and working toward a solution when expectations aren't met.