StanceReviews of stance.com

I know for a fact that their products are good and that's why I ordered them for my son's birthday. But the ordering process is insane. I had to make two separate purchases to give my son both socks and underwear for his birthday. On his birthday he only received one of the gift emails. When I wrote to ask about it, it was the weekend so they weren't working. I had to follow up on Tuesday because I never heard back. When I finally did they said that they can only send one subscription per email address so if my son is to receive his second gift he will need to create a new email address. They don't have phone service so all communication is by text or email. It is difficult to fathom that you can't order two separate subscription items using the same email address. I mean if you had to create a new email address every time you used Amazon???? Makes NO SENSE. They refunded one of the orders. And I have to say that the people texting back and forth are polite and helpful but there's nothing they can do about the unsophisticated technology.

Worst costumer service Ever! I have over 25 pair of Stance socks and the socks are really great. I always purchase light thickness, however the last package that arrived where very thick and uncomfortable, although it said 'light' on the website. I reached out to costumer service and Fleur, the one who responded was like nope, you'll pay for it. I explained why I thought it was not fair because the socks are not 'light thickness' at all, but again: you will pay for the return, thanks! I'll pay for the return, but they just lost a costumer that spend hundreds of euro's on socks, and would be in the future. Thanks!

My second order with this company, this time, the socks arrived with tags not attached, not boxed as usual stuffed into a bag, i got in touch, Fleur told me ALL of their products are posted boxed, she was lying clearly. The prices should come with excellent service, sadly this is not the case. Fleur, you need retraining on your customer service, two customers lost for shoddy experience. You should care more about your customers, we are paying your wages!

Stance europe has to be one of the worst companies I have dealt with, they ignore all e-mails and they do not answer phone calls. The size chart for men are not uk sizes, the result is you are sent oversized clothing. Even worse they are obstructive if you want to exchange, I have not asked for a refund, simply a different size! Now I have sent them back to some dubious address in Havant, UK. For a full refund, do not bother with this company if you want to keep your money. Also returns you pay for, not this Theresa May Company. If you have money to burn and do not care if you are ignored, then crack on.