StanceReviews of stance.com

Quality used to rock but in the past couple years the quality absolutely sucks. This is no longer a brand I can support. Your socks aren’t what they used to be.

Do not participate in their monthly subscription service unless you want to be forced to pay for socks you don’t want. They auto-selected a few pairs for me, never gave me the opportunity to select my own, and then insisted that I go wait in line at USPS if I wanted my money back. Buyer beware.

Loved the sock and boxers put in £200 worth of orders this year. One pair of socks got a hole after the first time of wearing. I have contacted stance twice since then over 2 weeks and have yet to get a response.

I own sock stores and have been trying to purchase whole sale for 9 months!! Yet they pass you around and won't help. Worst company I have ever dealt with!!

I bought £150+ of socks and underwear from Stance. They are , no doubt, excellent quality. The strap line is ‘Introducing Stance Infiknit technology. Never Rips. Never Tears. Forever. NO STRINGS ATTACHED, we'll replace it for free.’ Now, what they don’t say is these socks HAVE to be washed like cashmere jumpers. Cool wash, no tumble drier. All my products went in with the family wash . All shrunk. Underwear. Well these have to be washed in a cold wash. OK, my fault. I should have read the small print because we all do that don’t we?? Sorry Stance. I thought I had found the ideal product. NO STRINGS ATTACHED?? That statement is clearly untrue!!

Their products are good and my boyfriend lives them but their customer service is abysmal. I reached out to them due to an issue with their website preventing me from purchasing items (along with many other UX issues such as incorrect searches and basket resets) they told me to message them directly and have continuously read but never responded back. Its been months. I went elsewhere to get underwear instead since Christmas came and went. Great product. Horrible service.

“This happened with stence Europe.” I've been a fan of stance for a couple of years so I ordered some stuff in November but I haven't received the items yet. 2 orders, made on different days, but never delivered. They were supposed to be delivered in 5-9 days. So I contacted customer service, they answered me back just a couple of times and then nothing, they haven't responded to my emails or phone calls. Very bad customer care!!!

Spent under £30 on an order, left a bad review as I ordered them at the time on the 27th of November and by the 7th of December I still hadn’t received anything. Someone replied to my review after I had emailed them asking about my parcel and told me, someone had emailed me in regards to my order. Checked my mail and junk mail nothing. It is now the 18th and STILL haven’t received my order or any sort of communication! But that’s ok because they have received their money.