Rebecca W.
Find a more stable tool if you are looking to deploy chatbots at scale
I find myself hopeful that the software will do what it says it does, only to find myself constantly with little minor issues and trying to set up accounts. Now I have a situation where a client has paid, they get a 500 error, and a -1 chatbots available in their sub account, even though they were already using the software and had built a chatbot with a trial account. There's no way for me to override it. It's Sunday. There are no support calls today (Sunday), and customer service is notoriously slow to get back, so even if I submit something today, I doubt we'll hear anything until two days later. At the speed we operate now, more instant customer service and an actual system that works would both be really beneficial.



