Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair WarehouseReviews of stairwarehouse.com

4.8286 reviews
Home Improvements
4714 FM 1488 RD, Suite 105, Conroe, Texas

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Stair Warehouse

About Stair Warehouse

Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.

Stair Warehouse (stairwarehouse.com) has 286 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: stairwarehouse.com
Website: stairwarehouse.com
Category: Home Improvements
Location: Conroe, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Stair Warehouse reviews

286 approved reviews, newest moderated first

Rebecca P.
Oct 21, 2025
Ease of ordering
Ease of ordering
Response from Stair WarehouseOct 22, 2025
Thank you for your review, Rebecca. We appreciate your feedback and look forward to hearing from you again! ~ Shawn 832-797-8219
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Michael W.
Oct 21, 2025
Prompt service and excellent quality…
Prompt service and excellent quality product.
Response from Stair WarehouseOct 21, 2025
Thank you for your great review, Michael. We appreciate your words very much and look forward to hearing from you again. Blessings ~ Shawn
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Momentas, I.
Oct 21, 2025
Overall a great product
Overall a great product. Slight twist and warp in the railing which caused some more attention on our end while executing some complicated joinery. Saw kerf still present on the flat side of the round.
Response from Stair WarehouseOct 21, 2025
Thank you for your feedback! Please call me anytime if you need any help. We appreciate your business. Shawn 832-797-8219.
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DJM
Oct 20, 2025
Premature request
There were multiple styles of balusters to choose from. I'm trying to recreate a craftsman style fireplace surround and the ones I chose should highlight the piece. Their customer service was very helpful with my order.
Response from Stair WarehouseOct 21, 2025
Thank you for your feedback and kind words, David. We truly appreciate your business!!
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JAMES K.
Oct 20, 2025
Two orders now
Two orders now, both went out without a hitch. Very happy with the service and products from them. Thanks, Jim
Response from Stair WarehouseOct 20, 2025
Thank you so much for your wonderful review, James! We truly appreciate your support and would love to see any pictures if you get a chance to share them.
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David J.
Oct 19, 2025
The balusters were perfect
The balusters I ordered couldn’t be found locally, thus the reason I ordered them online. I ordered them on the 7th, they shipped on the 10th, I recieved them 6 days later. That was all good and they were exactly what I wanted. The reason for only four stars rather than five was I never received an email that they shipped on the 10th. I wrote them an email on the 15th asking when they were going to ship. The good thing was they responded immediately that they would be here the next day and there was multiple emails making sure they arrived, plus, they had further follow. I would order from them again
Response from Stair WarehouseOct 20, 2025
“Thank you for taking the time to share your feedback, David. We truly appreciate your business and the opportunity to serve you. Your input helps us continue improving, and we look forward to assisting you again in the future. Please don’t hesitate to reach out if there’s ever anything we can do for you.”
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Tony
Oct 17, 2025
Long wait time.
Since I have been asked twice for a review of a product that has a super long delivery time, I can’t say much about the quality of the stair treads since I will be waiting several more weeks for them to arrive.
Response from Stair WarehouseOct 21, 2025
Hey Tony, Thank you for your review. Custom stair treads in exotic species do take a little longer to ship compared to our stock items. That said, we’d like to offer you a discount to make up for the wait. Please feel free to give me a call anytime at 832-797-8219 and I'll make it happen. ~ Shawn
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Happy C.
Oct 16, 2025
Excellent product portfolio, good supporting material including install instructions.
A full residential house order (64 spindles). All components of the order were correct color, size and type. Delivery was on the near side of the delivery window.
Response from Stair WarehouseOct 16, 2025
Thank you so much for the wonderful review! We truly appreciate your business and would love to see a photo if you get the chance. blessings, ~ Shawn
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