Stair Parts USAReviews of stairpartsusa.com

Computer site easy to deal with, clear to understand, and very helpful.

They had the best selection that I could find and the pricing was fair.

The questions I had prior to placing my order was were answered quickly and with knowledge. Very helpful. Parts were shipped and arrived a couple of days sooner than the stated time.

I ordered a Baluster but forgot to choose the correct length! I sent an email and they quickly altered my orderer and shipped the correct parts.

The customer service was exceptional. I received my order earlier than projected which was great.

I had some questions about my installation and sent pictures of the stairwell and concurrently placed an order. They found the order, reviewed the pictures, and suggested some changes. To top things off the suggestions were less expensive than my initial attempt.

Every part of process was exceptional and easy. The Website is extremely well done and easy to navigate. The shipping was prompt and as stated for the particular products and wood that I ordered. Im still waiting on the small hardware but I have a feeling it will be here later today regular delivery, but didn't feel the need to wait to right this review bcuz or my current experience so far. Not only did I screw up in my ordering of a plowed shoe rail sizing, I also chose to let it go after I noticed it early on and didn't bother to contact them about it. Well low and behold when it all showed up the correction was made for me and the proper size was what I got. Sure maybe I could have wanted the other one for some reason and this might be a problem, but I didn't, it wasnt, and I couldn't be happier. I almost bought the proper but sub par rail at home depot the other day, and I'm so glad I didnt. I have no experience with there customer service as I have found a need as of yet to contact them, but if experience so far is any indication, then I'm sure there great too. I'm not in the stair business but I do occasionally get a client from time to time that's looking for a remodel or build, and I will definitely be using them again for my next job. This job happened to be for my personal home, and I'm glad I went the way I did. Very Satisfied Customer, Thomas H. Suffolk county NY

Ordered cherry railings for a balustrade renovation DIY project. The railings arrived, as specified, on time. The price was excellent, compared to alternatives available on the Internet. Only complaint is that the plow in the underside of the rails was a bit less than the specified 1 1/4 inches, necessitating shaving of balusters.