Stair Parts USAReviews of stairpartsusa.com

I placed my order a week ago and the status hasn't updated yet. So I am concerned since the website claims orders ship in 3 business days.

Product size and shape as advertised. I guessed at the color (midnight bronze) to match an existing installation as I didn't see the actual colors on the website. Color of delivered product looked very much like black; however, I did assume that I would need to field paint to match existing anyway. I received shipping notification 2 days after ordering, but then didn't receive any tracking information until 4 days after that.

Order placed with my card being charged. After weeks all that I received is the handrail. Just a small portion of the order. The handrail came with the shipping of over $200 for the total order being applied to a 8 & 4 ft. Section of handrail . I have no problem paying for material if it is shipped. At this point I have no idea when the complete order will be shipped.

good price but I have issues with some of the product. I have 2 split stairs and a split rail seems the glue is not holding up well.