Stair Parts USAReviews of stairpartsusa.com

Easy and pleasant to deal with. Deliver what they promised. They carry good products.

Awesome, shipped quickly and good quality product

Products showed up VERY fast. As described and reasonably priced. Highly recommended!

We were in a big bind to get stair parts so we could complete our remodel and refinance our construction loan. When the well-known stairparts company could not get our rails, posts, ballasts, treads and risers for 8+ weeks I searched the internet and found Stair Parts USA. It was right at closing east-coast time when I called. Rich gave me his cell number and worked from his home until we got the entire order sorted out. That was 10 pm on a Monday his time. He put in the order Tuesday morning. They had to make the posts in American Cherry and the treads, risers and ballasts in white oak. He found a nice hand rail stile in American Cherry in stock. They all shipped that same Friday! When the parts came they were absolutey beautiful! The posts were made from solid cherry and the price was less than half of the well-known company. Our cabinet maker stained the posts to match our Jatoba cabinets and he was very impressed with the craftsmanship. I recommend these guys to anyone and have already referred a friend to them.

We were in a large bind building a new home. We had provided our builder with the information to order a large number of iron balusters. He failed to place the order when we asked and then discovered the product we wanted was no longer available. This led to another round of Internet searches and fortunately finding Stair Parts USA. Because we were limited in terms of the required turnaround, it was critical to make a rapid decision. Rich (customer service) went out of his way to take photos of the available products, find sufficient quantities in the warehouse, get them prepared for shipment to our contractor, and follow-up to ensure things were shipped. Product arrived and being installed. We are very pleased with what we received an had hoped to provide an image but that does not seem possible. Hard to beat excellent products and customer service far exceeding expectations.

I happened upon Stair Parts USA while searching for stainless stair rail components. I called Stair Parts and spoke with Rich who was cordial and seemingly understood what I was seeking. The reasonably priced, high quality Italian parts were ordered, shipped promptly and received within a week. Customer service at Stair Parts USA is excellent which will bring me back to them when I add more railing to this project.

A stairway can be a big investment and having all the correct information is so important. Rich was wonderful and not only explained things very clearly but even sent photos to help me make the perfect choice. I would not only recommend Stairpartsusa USA, I will certainly buy from them again in the future!

I was just looking for some beefy 42" balusters to convert an old desk into a standing desk. The parts shipped quickly, were well packaged and high quality. The website is well designed to help find exactly what you are looking for, very helpful considering the huge selection. -Mike