StairParts Connect, LLCReviews of stairpartsconnect.com

Response from StairParts Connect, LLCFeb 6, 2018

Hi David, I do apologize for the shipping expense, but all of our suppliers are located in the Continental United States and the cost of shipping to Canada can and usually will be far more costly than to ship anywhere within the Continental United States. Thank you for taking the time to leave your review. Michael J Sylvia | StairParts Connect​, LLC 800 458-9038

Response from StairParts Connect, LLCDec 7, 2017

Hi Rebecca, I'm glad everything worked out and that your experience was a good one. Thank you! Michael J Sylvia | StairParts Connect​, LLC 800 458-9038

Response from StairParts Connect, LLCJun 20, 2017

Hi Ronald, thank you for your review. I recall the troubles with your order and apologize greatly. That was unfortunate, your order was placed just prior to the launch of the new site and the transition was not as smooth as we had hoped. Your order didn't import correctly to the new site and for the most part was lost. All of the new site launch quirks have worked themselves out nicely and everything is running smooth now. I hope we can do business in the future and would like to offer a discount for your trouble on your next order. Contact me prior for a discount code. Thanks! Michael J Sylvia | StairParts Connect​ 800 458-9038​ [email protected]​