Jody R.
Correct addresses are important
1. The stair company entered the address incorrectly on the first shipment which delayed arrival by 2 days. 2. Sixteen (16) of the round shoe collars arrived chipped, dinged and scratched. Not from damage - they were packaged that way! 3. The order for the replacement shoe collars arrived late because the shipping address was entered incorrectly AGAIN!!! 4. I run a business and it's hard to make money when product doesn't arrive as scheduled. This isn't rocket science. It's just carelessness.
Response from StairParts Connect, LLCApr 4, 2018
Jody, I apologize for your negative experience. When L.J. Smith was processing your original order, one of the account managers must have entered your address incorrectly, human error, it happens. Had you had told us about the error we could have corrected it and gotten your replacements to you in a timely manner. The address for your order was already in their system incorrectly so when they dispatched the replacement, it went to the same incorrect address. It's not rocket science, help me, help you! Michael J Sylvia | StairParts Connect, LLC 800 458-9038