STAHLS'Reviews of stahls.com

Response from STAHLS'Apr 20, 2026

Thank you for taking the time to share this feedback. We’re sorry to hear that the finished patches did not align with the mockups and thread color expectations. We understand how frustrating it can be when there’s inconsistency between the logo, proofs, color charts, and the final product, especially when accuracy matters so much. Your comments are important to us, and we’ll be sharing them with our team as we continue working to improve color representation and expectation setting. If you’d like, our customer service team would be happy to review your order details and look for ways to help moving forward.

Response from STAHLS'Apr 7, 2026

Thanks for the feedbackCory! We’re glad checkout was easy overall. We're very sorry for the confusion around approving and paying for the proof. We really appreciate the suggestion for status text alerts. That’s a great idea and we’ll be sure to pass it along to our team.

Response from STAHLS'Apr 6, 2026

Thank you for your loyalty and for sharing such a generous review. It means a lot to us to have been part of your business for nearly 20 years. We’re proud to hear that our equipment and heat transfer vinyl have consistently met your expectations, and we truly appreciate the trust you’ve placed in Stahls’ over the years.

Response from STAHLS'Apr 6, 2026

Thank you for sharing your feedback. We understand how frustrating it can be when you’re trying to add items to a reorder and they don’t carry through to checkout, especially if it results in needing multiple orders. We appreciate you highlighting this and apologize for the inconvenience it caused. If this comes up again, our support team would be more than happy to assist in reviewing your order before it’s placed to make sure everything you need is included. We appreciate your business and the opportunity to improve your experience.

Response from STAHLS'Apr 6, 2026

Thank you for leaving a review. We’re happy to hear that you found the online ordering process easy and convenient. We appreciate you choosing Stahls’ and value your feedback.

Response from STAHLS'Apr 6, 2026

Thank you for sharing your experience. We appreciate your honest feedback and are glad our customer service was able to assist you. That said, we’re sorry to hear that the interaction felt less welcoming than it should have. Your questions are always important to us, and we’ll be sure to share this feedback with our team so we can continue to improve. Thank you for giving us the opportunity to do better.

Response from STAHLS'Apr 6, 2026

Thank you for your kind words. We’re pleased to hear that our customer service was helpful, and we appreciate you taking the time to share your experience. Your feedback means a lot to us.

Response from STAHLS'Mar 27, 2026

Thank you for the feedback, Judy!