SpyfocusReviews of spyfocus.com

I hate to admit it but I failed to read the many negative Trustpilot reviews of this company and the product in question before ordering. I can now confirm the accuracy of the reviews of this company, at least in terms of getting a refund! As I never opened the package I can’t make any comments regarding the operation of the camera. Luckily I paid via PayPal and they supported me, via Buyer Protection, after I had to go through a huge waste of time with Spyfocus, a waste of time that was completely unnecessary considering how quickly I requested a cancellation and refund (ie. within minutes of placing the original order) surely they could have cancelled the order and saved us both a huge amount of time - instead they advised me that the packaging had already occurred and it was too late to cancel (like others on this site) - they then gave me the good news, I had 30 days to return the camera once delivered and could then get a full refund in any event ( of course this after all the hassle and cost of returning the product). The final insult, once the camera was delivered and I had requested details on where to send the unopened product, was an offer to keep the camera and get a partial refund to avoid the need for me to pay for return postage! All the stories regarding cancelling of an order on this site are right. Like others they also tried to charge me for a product extended warranty I didn’t request. Now I will need to go through all the trouble of returning the product and paying the shipping costs. The company I approved payment to originally was Commerce Core UAB for future reference.

This is a Scam! I had seen these cameras advertised on TV, they come very highly rated on websites. I thought I had researched enough, I wish I had read the reviews first. I had originally only intended to buy one for £39.99, as I went through the payment, shipping process I was offered £19.99, I thought I was being offered further discount. After I had payed and I checked emails, horrified to find I had been charged £70 for two cameras and extended warrantee I didn't ask for. Order arrived nearly two weeks after ordering, I was actually surprised it arrived. No warranties included, I opened one of the cameras, it has not HD, no adjustable setting and the app to go with it was riddled with adverts, each time I opened the app I had to search for the camera. I contacted sell, they eventually agreed to refund me. This was not resolved and now waiting on paypal to sort it

Just don't waste your time or money on this product !!! 💩💩💩💩💩💩💩💩💩💩💩💩💩

Vilken tur jag kollade här innan jag beställde.Det blir ingen affär här inte SE UPP!!

I wish I had researched more diligently to gain wider and more accurate information relating to Spyfocus. I tried countless times to connect to my phone via WiFi/bluetooth without any success. The internal battery only holds a charge for a very short period of time. I emailed customer services who offered me 50% discount and allow me to keep the faulty goods, what’s that all about? On a positive note I got a full refund within 48 hours (thankfully). Save yourself time and hassle by avoiding this company like a plague.

Battery doesn't last any time and I'm struggling to find an email that works for a refund, one email address that was given said it wasn't spy focus and I should stop emailing them

BEWARE ...YOU ORDER FROM SPYCAM BUT THEN THE EMAIL COMES FROM GETCAMTRIX ( ironic name ) this is my nightmare that is still ongoing ive posted this on the getcamtrix trust pilot also I ordered what I thought was one camera and quickly realised I was being charged for 5 min Wi-Fi cameras at a cost of £125.88 plus extra warranty £14.99 and an sd card £31.98 all which i did not order and can not afford I immediately cancelled the Pay Pal payment and contacted live chat to stop the order being processed but was told it was too late as it was being processed, I have continually sent requests to have the order cancelled but 2 different customer service came back saying i can return them i have not got the items as yet and have asked several times for the return email address / they had the cheek to say they have refunded me back the warranty that i never ordered which has been refunded but im still wating for the items and the address as to where to return this THEY SHOULD BE CALLED SCAMCAM !!!!!! after asking over 10 times on email for their returns address they will not give it until you have the items in hand they sent to the wrong address i had to collect them then their support is now asking me to take a photo of the items i have received including the packaging that has the wrong address on they are asking for my email address and full name along with the photos ...why they are asking for this i do not know as they already have this in the emails back n forth ...its just to stall you as their emails insist i can return the items within 30 days ....its taken me over a week to get their returns address i still dont have it inside the packaging was a card with yet another company name called heyhelp.c.c am i happy with their service and products .... i also sent a complaint to that a company which ive googled that is in Dartford Kent i called this company as they have amazing probably FAKE reviews on their customer service and was kept on the phone for 3 mins where i hung up because a constant voice keeps saying hold on someone will be with you litrally over and over and over no gaps so this annoys you and you hang up i am now on the phone to citizens advise to see if they can help which i doubt as im sure they are a foreign company what a night mare

The cameras look really poor quality, and I my impression is that they would be absolutely useless for the job they're advertised to do. I connected one to my phone, and the field of view must be at the most, about 45°, which is useless for a security camera, and I cannot believe that they are suitable for outdoor use, which is what I wanted them for. So I decided to return them, which I have to say was actually very easy to do, and I received a refund immediately. I would certainly not recommend these to anybody