SpyfocusReviews of spyfocus.com

The worst company to do business with! They say they offered a refund but the link was broken and I never got it. The camera was a gift for someone but it never stayed charged long enough to connect to wifi. I would rate negative stars! Would not recommend!

I bought two cameras and they won't connect to my phone. I sent a message to them and was told the package can't be opened and I have to pay shipping to send back. To me this is nothing but a scam company!!!!

This company is shocking. Received 2 cameras, started the set-up, app wouldn't even open. Contacted customer service immediately requesting to start the return process. They replied fairly quickly. Offered 50% refund and I wouldn't have to return goods, I declined, they offered 75%, when I declined they said I would have to return goods to Germany to receive 100% refund. You, also, have to return with tracking which you have to provide to them. They have now replied saying that the refund could be 14 days after they receive the returned goods. Shocking service. Steer clear.

Absolut unbrauchbar. Akku der Kameras (3Stk.) lassen sich nicht mal aufladen. Verbindung war eine kleine Herausforderung. Auf keinem Fall lässt sie sich in 3 Schritten wie beschrieben verbinden. Verbindung verliert sich meistens am nächsten Tag. Neue Verbindung herstellen! Geld zurück kann man vergessen. Paypal meint sobald bezahlt wurde kann man nichts mehr machen, außer mit Verkäufer einigen. Dachte immer genau aus diesem Grund bezahle ich über Paypal. War vielleicht ein Denkfehler meinerseits. Jedenfalls Finger weg von diesen Kamereas. Absoluter Schrott. Kameras wie diese bekommt man um 1/3 billiger mit besserer Qualität.

Wish I could give it zero . What a cheap piece of plastic c—p . I bought this to make sure my elderly auntie who has dementia was safe at night , it won’t connect at all . How this company gets away with selling this rubbish I don’t know . AVOID AT ALL COST.

We purchased spy focus cameras and needed to return them because they were not what we wanted. We initiated a return request and they said 30% less of the total asking price as well as keeping the product, which we denied. they then offered 50% off the original price which we denied. Then the said 75% off original price which we denied.. We said no to all and we finally got them to agree on 100% refund. This was handled only through email. There was no phone number to call. We sent them back along with tracking numbers from USPS. They received it within 3 days and said they refunded our money. It never appeared. We had to put in a dispute with our credit card company and Paypal. Finally, after 6 weeks of returning the product we got our refund. This is not good customer service. They were polite but this took forever.

This product is very poor quality and it does not work as advertised. The batteries do not hold a charge (I ordered 4 ) and it does not work over my wifi.

Rated zero. This is for suckers like me. Use them if you like to lose money.