SpyfocusReviews of spyfocus.com

This is an absolute scam. Don’t even open the site. I looked at the cameras, thought about it but changed my mind. They took over $130 from my account. 17 hrs and five emails later still nothing. Ombudsman is next.

I thought this was a good deal but the farther I got into it seems like a scam, purchased the deal for 2 cameras at $39.99 , now I get a charge of $92 something with these additional charges on’s , trying to cancel complete order is a nightmare, thank God I made the purchase through PP.

Try getting a refund from these people. Very frustrating as ongoing exchanges simply mean they fob you off. Despite refusing various refund offers l am still waiting having sent the items back tracked as they requested. My patience is running out but l won’t give up. Their attitude is deplorable.

Having big trouble with a neighbour resulting in a horrendous verbal abuse attack, police involved who said it is our word agianst his (he denied any wrong doing ~ a vile pathological liar!!!) & we were advised to get a cctv camera with sd card. Looked / researched online found spyfocus, stupidly did not do research as I uually do. Ordered ONE camera, email sent through the night for FIVE cameras TOTALLING £167. I have phoned my bank who told me 1 payment had gone through for one item of £26 the rest was a subscription!!!! NO NO NO would NEVER EVER sign up for a subscription. They are taking it very seriously & initiating a fraudulent claim. I HAVE NO DOCUMENTATION TO SAY I SIGNED UP FOR A SUBSCRIPTION ~ THEY HAVE'NT A LEG TO STAND ON. SCAMMING SCUMBAGS!!!

I purchased the spyfocus mini camera and before I could connect the camera , l had to go through a sign up for Total AV which offered me £1.99 for first month and then £11.99 a month thereafter .There was no mention of this on advert for camera.I stopped right there and mailed the company on 11th may requesting how to return the camera and get my money back. After several mails , I did receive a mail on 13th may requesting me to do a survey which I duly completed and then they would initiate refund. I then received a mail on the 15 th may saying since they hadn’t heard from me ,they were marking the problem as solved. I then sent them mails protesting that this was not the case and requesting my money back but to no avail and the last mail I sent was on the 18th may. My treatment has been unacceptable, and I cannot recommend this company! Elizabeth Wendy George

Disgusting company took money from my account even after I explained it was fraudulent and haven't refunded money

Service is absolutely horrible. There has been almost no communication or proper update regarding my purchase since the payment was made. Immediately after placing the order, I emailed to inform you that the delivery address was incorrect, yet nobody seemed to care or even attempt to help. Instead, I was simply told that the order had already been shipped. How does an order get “shipped” literally minutes after purchase? That makes no sense at all and feels extremely suspicious. It honestly looks like customer support just wanted to avoid dealing with the issue rather than provide actual assistance. I have spent a significant amount of money and the entire experience has been stressful, frustrating, and completely unprofessional. Customers deserve clear communication, transparency, and proper support — none of which I have received. At this point, I seriously regret purchasing from this company. Based on my experience, I would not recommend this service to anyone.

I ordered a camera, then realized in 3 hours it could not be used as there is no wi-fi. I e mailed and requested to cancel. The response was it was already packaged and ready to ship. They said I could return as soon as I received the order. Every day for 7 days I requested tracking information with no help at all. Finally, I called customer service ( a live person) and she immediately canceled the order. So my point is, they are dishonest and good luck trying to get a valid response. The customer service gal was very understanding and helpful, but I do NOT Suggest using this company. Mary