Spyder Active SportsReviews of spyder.com

Spyder are not honoring their warranty on their gear. Just bought a jacket. It has a faulty clip to hold hood in place. Apparently they filed for bankruptcy and the customers be damned.

I placed an order with 30% off the retail price, with a clock showing there are ONLY a few hours to get the sale price. Which you have continued for many days after. Now you have the same items at 40% off the retail price with a clock. This is misleading, false advertising, deceptive and bait-and-switching to say the least.

Spyder Customer Care is virtually non existent. Three years ago my sister visited America and at my request bought my wife, on my behalf Spyder Faux Fur Jacket 154009 001 - Black Women’s size 6 She has worn the jacket for 3x one week ski holidays and about 10 days as well. The jacket has been well maintained and not abused in any way - no ski falls. Both elbow pads and the rear and front shoulder faux leather areas have frayed and holed in several sections. On examination these faux leather pads are extremely thin material, about 0.5 mm, less than paper napkin thin in fact and tissue strong. Not up to merchantable quality. I noted the product comes with a “Limited Lifetime Warranty”. After several unsuccessful attempts to contact Spyder USA (their web site seems to reject photo attachment from UK) and no reply to emails, I tried Spyder EU. They replied that the “Lifetime Warranty” did not apply to Europe. The European warranty term was 2 years. My sister therefore paid $550 for a jacket that lasted 30 days gentle use and developed holes in both elbows, plus front and back shoulders - 8 holes! We aspired to using Spyder products but feel so let down and disappointed by my actual experience, I will never buy from them again and recommend others buy from a different company.

I had a terrible experience with Spyder, both with their customer service and their inflexible return policy. After spending close to $1,000 on multiple orders, I was shocked by their refusal to price match a previous order. I needed to exchange a jacket for a smaller size, but their customer service rep was unhelpful. When I requested a supervisor, she too refused to apply the original sale price as a credit, citing their rigid policy. Even as a courtesy, they wouldn't credit the difference, which is frustrating given the amount I’ve spent with them. To make matters worse, their return process is unnecessarily complicated and costly. Spyder’s policy prohibits returning items purchased separately (with different order numbers) in a single package, forcing customers to incur additional return fees. This questionable system is completely consumer-unfriendly and feels like a deliberate way to squeeze more money from customers. If Spyder had physical stores where you could try on items, many of these issues could be avoided altogether. I’m extremely disappointed and will never shop with Spyder again. Save yourself the hassle and take your business elsewhere.

Shipping time is terrible, 20+ days is ridiculous. Bought 10/31, still hasn't arrived. Customer service responds with a form letter. I wear only Spyder ski gear - jackets, pants, hats - I'm going to switch to a different company and burn my Spyder gear.

Worst company to buy from My discount was never applied and then they charge a $10 handling fee Shop elsewhere

Bought a pair of expensive ski pants and they gained a crotch hole after only 2 days out. Their automated Zendesk help desk ticket system is BS and you NEVER hear back from them. They respond with an automated message to send them RMA details at the same time the close the ticket as RESOLVED and no human ever reads it or follows up with some actual WORK to resolve the issue! My LAST Spyder gear purchase!

Placed order and within hour attempted to change size. Called customer service...drops call with no picking up. Emailed and received automated response stating that "Due to our system's automation, orders on Spyder.com cannot be adjusted or canceled after they are placed." This should have been managed with a simple change of order but now I am stuck with a ski jacket that is the wrong size when all I wanted was to swap it out with the correct size. No ski jacket now for me this year and will not buy Spyder in future. No human to even contact.