Sprout SocialReviews of sproutsocial.com

My team was unable to cancel the service before or after the renewal date despite multiple attempts. Very disheartened to see this platform push auto-renewals on teams, especially small ones with budgets that matter.

Estaba probando la aplicación comparando con otros competidores y la verdad es que es una M13RD4. A pesar de ser el dueño de la cuenta, simplemente no tengo el botón para poder eliminarla. Quizás por una falta de permisos o porque aún está la suscripción de free trial activa. Si quieres quitar la conexión con tu cuenta de IG simplemente NO puedes si es la única que hay. La interfaz es confusa y muy poco user friendly. Los precios son completamente disparatados, NI LOCO pagaría este producto.

Sprout Social's cancellation policy is unreasonably rigid and fails to prioritise customer satisfaction. Despite attempting to cancel, we missed the deadline by just three days and were forced into another full year of payments without any flexibility. This lack of consideration for loyal customers is unacceptable. Businesses should be wary of subscribing, as Sprout Social prioritises strict policies over reasonable accommodations. If you're looking for a platform that values its users and provides better value for money, consider alternatives that offer fairer terms and stronger features.

Not being able to edit a post after submitting it for review is very difficult. Having to make a copy of a post in order to edit it is a waist of time and makes me just give up entirely. This month my company had requested lots of edits and adding this step was near impossible for me so I hardly have any postings for this month. If you can fix to make it more streamlined to be able to edit post easily that would be fantastic

Nightmare company. They cost thousands more than any other competitor, and offer nothing for the price. They lie, have almost no support for the thousands you pay. You can get a better product literally for free - for example from buffer. Want to cancel because they're so terrible? You can't. They're happy to take tons of money from people desperate to not be their customer.

Outdated with cut back support staff yet charging more. They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars. Sprout got rid of our account manager and AU support teams, without telling us - we've been ghosted since before our contract was due to auto renew. So any questions around whether our plan was still the right level, if we needed the extras we were upsold, went unanswered. Despite breaching contract and taking away the local rep (which was the selling point) - they're refusing to terminate the contract until rollover time again. So obtuse, despite years of taking our money, so now lawyers are getting called in.

Awful awful experience with LM from customer service. One of our marketing team took the contract out for Sprout Social over a year and a half ago on their email. They then left our business in January of 2024. We didn't really use or notice the incurring costs until the 5th of December of this year. I emailed customer support asking that if we could please cancel the contract. I was told no because our account has auto renewed 5 days earlier on 30th November. In the UK the law states there is a 14 day cooling off period after a renewal date & charge. I would recommend all UK based operators to avoid this company. Avoid getting locked into long contracts, particularly when the customer service is so unapologetically rude. AND MORE IMPORTANTLY THE REASON WE NEVER USED THE APP WAS BECAUSE IT SCRUBS THE QUALITY OF ALL IMAGES AND VIDEO, CAUSING ALL OUR REELS TO BE PIXALATED. NICE ONE LM AND TEAM!

Avoid them at all cost.