SprinlyReviews of sprinly.com

Response from SprinlySep 15, 2022

Hi Janet, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you again! Our menu is always changing and you and view it at: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Andrew, Thanks for taking the time to leave us a review. I'm sorry to hear you have had such a bad Sprinly experience. We always want you to have a positive one. I just took a look at your subscription history and it does look like we refunded you on June 27 for the charge on June 15 which was for meals the week of June 20 and the week your meals arrived Thursday and warm 😥 We advertise to our clients for a Tuesday or Wednesday delivery. I am so so sorry your first order arrived late and warm, that is not up to our standards at all. I double-checked and it looks like your second delivery arrived Wednesday, I hope those meals came cool and fresh! We did have high ticket volumes in June and were understaffed and though that is not an excuse, I did want to let you know why it took time to hear back from us. Nonetheless, I am sorry your experience was subpar and we appreciate you taking the time to give us your honest feedback. This is so helpful as we learn and grow. Best, Rachel

Response from SprinlySep 15, 2022

Hi Bruce, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! I have taken a look back at our email conversations and your subscription history and It looks like your meals from July 11 were subpar and you had a lot of issues there. We did issue you credits but I am going to give you a full refund for that order, which is $108.99. I hope that makes things right for you Bruce. I am so so sorry for the trouble, that is not up to our standards at all. You should see the refund reflected in your bank account in 3-5 business days. Thanks again for giving us a try. I am truly sorry it did not work out. Kindly, Rachel